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Voip - Beware of This Trick
stroudtx




msg:3540716
 9:51 pm on Jan 4, 2008 (gmt 0)

After reading some pretty positive reviews for <snip>, I decided to give them a try for our VOIP solution for our online business.

I plopped down $200 for a rush set up and was up and running in a week. The problem is our ping time to their servers is very high and calls were dropping right and left.

I called to cancel and they said I would have to continue paying them for 30 DAYS. I called to request that they not, and they emailed me the terms I clicked approve to.

Beware of this little trick.

[edited by: lawman at 12:52 pm (utc) on Jan. 5, 2008]

 

LifeinAsia




msg:3540760
 10:42 pm on Jan 4, 2008 (gmt 0)

Beware of this little trick.

Which trick? Neglecting to read (and understand) the ToS before agreeing to them?

With all the problems with VoIP, I would never try out a service that didn't have at least a 30-day guarantee. Then again, we had great service with one company until about 4 months after we started.

stroudtx




msg:3540920
 6:46 am on Jan 5, 2008 (gmt 0)

Yea, we were down over 8 hrs with another VOIP company and in a frantic I called them. They clearly took advantage of us. I asked my rep, if it didn't work could I cancel and he said yes. It was anything for the sale basically.

Now I have a legitimate gripe about QOS with <snip>. Why wouldn't they work with us? We never even used the service more then a dozen calls. Luckily I kept my Vonage phone and it actually works better then <snip>. We are using Vonage's 800 # on our site as a stop gap until Time Warner Cable comes out on the 15th.

[edited by: lawman at 12:53 pm (utc) on Jan. 5, 2008]

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