Yea, we were down over 8 hrs with another VOIP company and in a frantic I called them. They clearly took advantage of us. I asked my rep, if it didn't work could I cancel and he said yes. It was anything for the sale basically.
Now I have a legitimate gripe about QOS with <snip>. Why wouldn't they work with us? We never even used the service more then a dozen calls. Luckily I kept my Vonage phone and it actually works better then <snip>. We are using Vonage's 800 # on our site as a stop gap until Time Warner Cable comes out on the 15th.
[edited by: lawman at 12:53 pm (utc) on Jan. 5, 2008]