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I kept my cool and asked if Kawasaki would consider picking up part of the tab.... err.... perhaps the engine was defective or something (about as long as long shots get). I figured I was in for a very expensive bill considering the repair is almost as much as I bought the thing for.
Long story short: I just heard back from the dealer today and they said that Kawasaki is happy to stand by their product and pay for the entire repair.
I hate it when a happy customer tells ten people and an unhappy customer tells twenty. Kawasaki has made me a VERY happy customer. I figure this forum probably has more than ten readers ;)
How about you? Ever had a totally unexpected surprise from a business that made you a customer for life?
I bought a new Ford Fiesta, in my younger days when I couldn't afford the insurance on anything with an engine bigger than a lawnmower.
The starter motor failed after 13 months, just out of warranty period. The dealer quoted me £220 quid, 130 for the new motor and 90 for labour.
I suggested that the starter motor should not have failed so early in it's life, the dealer said they would talk to Ford and get back to me.
I was pleasantly surprised when they said that Ford would pick up the entire tab.
Good customer service is essential, they got my vote.
:) Waiting for the coda: And today you drive a...?
I had another Fiesta new, then I had an unplanned break from driving, then a MK2 Fiesta (1986), and now a MK2 Mondeo (1998).
Vowed never to have another car from new though, as I don't know many people who have had one (all makes) that haven't had to go back to the garage for some fault no matter how minor.
[edited by: lawman at 10:16 am (utc) on Aug. 29, 2007]
Not so much good customer service as repeatedly sending them messages along the lines of: Dear Sir STOP I am retired STOP Please fix my car STOP Or I won't STOP ;)