homepage Welcome to WebmasterWorld Guest from 54.197.108.124
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / Code, Content, and Presentation / Flash and Shockwave
Forum Library, Charter, Moderator: open

Flash and Shockwave Forum

    
Bandwidth on a Shared Server
Download speed was fine, now too slow
simplesimon




msg:3661482
 1:20 am on May 29, 2008 (gmt 0)

We built a site earlier this year on a shared linux server. The website has multiple flash videos. At the time of development, download speed was great, and there was no problem viewing any of the videos. Typically, the entire video was downloaded before half of it had streamed.

Now when trying to view a video, the download is so slow that the stream has caught up to it within a second or so, so viewing is unsatisfactory.

The hosting company is saying that they are able to view the videos fine, so there is no problem on their end. My question is, if they had reduced our bandwidth, would it have a proportional effect on download speed, i.e. a faster connection, say T1, would be able to download faster than a DSL connection? Or would download speed be the same up to the limit of the server bandwidth? Does that make sense?

 

Terabytes




msg:3661500
 2:04 am on May 29, 2008 (gmt 0)

There are a huge amount of "variables" that may be impeding your speeds, and it may not be the hosting.

the routing between you and the server may have changed. There could be issues with your computer slowing down the stream.

I'd try the stream on other computers with a comparable connection speed. Perhaps you can have someone in another area of the country try it, however again, the connection speed should be similar for the test.

I've also experienced "slowness" after a while, however it's due to the various software packages that get installed over a period of time, and the "flotsom" that certain software brings with it.

I'm not defending your host by any means, we all have run across the "it's not us" syndrome over the years dealing with various hosts. Over populated shared servers in the name of "making a few bucks more, and the user won't know the difference" is a reality in this day and age.

You just can't base the issue on "it used to work fine..." you need to figure out if it's you or them. It may even be out of either of your control, perhaps a downstream provider is throttling back and in that case you may have no avenue to a solution. I'd do some "not on your network" testing in various other places trying to utilize "other" avenues of connection to weed out the problem.

Best of luck!

simplesimon




msg:3661570
 5:05 am on May 29, 2008 (gmt 0)

I'd try the stream on other computers with a comparable connection speed.

Both my client and I are using the same DSL provider - same city different computers, and are seeing the same thing. I have another PC and two laptops using the same internet connection. Laptop, PC, different browsers - all download at about the same rate.

I'm not defending your host by any means, we all have run across the "it's not us" syndrome over the years dealing with various hosts. Over populated shared servers in the name of "making a few bucks more, and the user won't know the difference" is a reality in this day and age.

My host is saying that the videos load fine with their connection, so there is no problem. That is what I'm wondering about. All other things being equal, say they did throttle down our bandwidth. Wouldn't it be possible that the site still loads fine for them, with a significantly faster connection than ours?

You just can't base the issue on "it used to work fine..." you need to figure out if it's you or them.

I wish I had some kind of metrics to work with, but basically all I have is that it was initially well received by many users - a lot of positive blog postings - always looked good in development through cross-brower and cross platform testing. Now it's basically a dead stick. Web traffic is plummeting and bounce rate is climbing.

I'd do some "not on your network" testing in various other places trying to utilize "other" avenues of connection to weed out the problem.

Will definitely do that.

Best of luck!

Thanks!

Terabytes




msg:3661998
 4:04 pm on May 29, 2008 (gmt 0)

Both my client and I are using the same DSL provider

You need to have someone on a different network try it..Do you have any friends in a different part of the country?

My host is saying that the videos load fine with their connection, so there is no problem

Right...because they are right there with probably a local connection, so yeah it flies for them no surprise...

Web traffic is plummeting and bounce rate is climbing.

so to me...that indicates a possible routing issue with their downstream provider...If the hosting is being honest..

try to ping the server, see what response times you get back...try it from "somewhere else" see if the times match or are close...

it may be nothing you can control, if you can't figure out where the bottleneck is...you might try another hosting company if all else fails. yeah it's a problem to move, but you might just come out of it with better server response...unless it's YOUR internet provider throttling back...

[edited by: Terabytes at 4:07 pm (utc) on May 29, 2008]

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Code, Content, and Presentation / Flash and Shockwave
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved