Msg#: 4651741 posted 3:18 pm on Mar 6, 2014 (gmt 0)
Doesn't surprise me. I work in an IT and telecoms company. If a customer came to us and said "please install XYZ for me", we'd charge for the time of the technician involved who actually has to do the job for the customer --- even if the XYZ was free software. Nothing unusual in this.