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Firefox Browser Usage and Support Forum

Firefox 3.6 anguish
can't reinstall with fresh default profile

 10:38 pm on Jun 16, 2010 (gmt 0)

I used to love FF but now, not so much

Bookmarks are all wonky so after trying every other suggestion to fix bookmarks and profiles as suggested by support.mozilla I tried uninstalling FF, and then deleting the Profile folder and the Program folder also as suggested in support.mozilla.

Before I deleted the folders, I copied the bookmarks to a separate disk both as a backup and as an html file so I could recover.

Next, I downloaded the latest FF from Moz then rebooted before installing it. Did this 4 times but somehow my old profile kept coming back.

Now I've been writing programs and using computers since the early '80s and I know when someone says "it's the computer", it is ALWAYS the user - but ...

My old profile couldn't be found by Search and it was not in the Application Data\Mozilla\Firefox\Profile\ fgolder because, I checked, and there was no such folder on disk.

Now, tell me I'm nuts, but also tell me where else this old profile could be hiding so I can delete it too and get a brand, new, fresh copy of FF - please, pretty please with sugar ....



 8:59 am on Jun 17, 2010 (gmt 0)

What O/S?

If XP try:

\Documents and Settings\YOUR PROFILE NAME\Application Data\Mozilla\Firefox\Profiles

Under there should be a random string of chars with your profile info.

there could also be a folder here:

\Documents and Settings\YOUR PROFILE NAME\Local Settings\Application Data\Mozilla\Firefox\Profiles

Search for prefs.js this should be in the main Application Data dir, whilst the Local Settings should just have cache info.

Copy your bookmarks file, uninstall FF, delete the directories, run something like CCleaner to delete orphaned registry entries.

Install FF 3.6, import bookmarks.


 6:44 pm on Jun 19, 2010 (gmt 0)

Thanks FW but what you recommend was already tried many times including re-installs, creating new profiles, running CCleaner, rebooting. There isn't a suggestion within support.mozella about bookmarks, profiles, and new installs that I have NOT tried.

Thought all was finally working after a 5th new install and another new profile was created, but I was wrong. FF is now using the new profile, but bookmarks are still being lost and/or not created.


 8:02 pm on Jun 19, 2010 (gmt 0)

Could it be FF importing your IE bookmarks?

Everytime you install a new copy it could be accessing IE / some other browser bookmarks in order to populate FF bookmarks as default.

Did you once install an FF add-on for managing bookmarks? It could be something still in there trying to store bookmarks but it has had the rug pulled from underneath it.

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