Msg#: 4253300 posted 3:23 pm on Jan 14, 2011 (gmt 0)
A long time ago I set up my business vanity url on Facebook linked to my personal page - confusing as all hell - so now (actually for the past 3 months) I have tried to make a "fan page" I have asked them normally to fix - I have begged them - now I am just plain mad.
Msg#: 4253300 posted 10:22 pm on Jan 15, 2011 (gmt 0)
I have ran into the same issues unfortunately. I keep hoping that maybe they will go public very soon and maybe their customer service will change.
It took me three emails to get a response (which did not help me at all). I did find a phone number online for them, but it just goes to voicemail (and according to the website, no one will ever call you back).
Msg#: 4253300 posted 6:04 pm on Jan 18, 2011 (gmt 0)
Here's an idea - same I posted about Google Adwords. Just charge us to help! I would pay $250 to get a live person to hear me out and fix.
Also, they could charge regular non-business people who are having problems too - say $25 per call. This would be a huge profit center - how many people are on Facebook - a billion? Of course, all the "smart people" they have working for them will make this happen. Not in a million years.
Msg#: 4253300 posted 8:58 pm on Jan 18, 2011 (gmt 0)
I actually did find a company that charges 99 cents to answer / help - they claimed to know / understand Facebook quite a bit. I asked them for some help as well - but never heard from them. (Just a warning in case you run across this issue as well.)
Msg#: 4253300 posted 12:30 am on Jan 19, 2011 (gmt 0)
Too bad they took your money and no help - the only people who could solve is Facebook themselves - I've read stories through searching Google of people having false profiles about them - not being able to get into their accounts, etc. Facebook is so important to people that it's just not right to ignore your users. That's the problem with a closed system like Facebook with one group at the top - you have no choice...the nice thing about owning your own domain name is you can move it when you get fed up with your isp - not with Facebook - you are stuck.
Msg#: 4253300 posted 1:55 pm on Jan 19, 2011 (gmt 0)
For sure, SEO goes without saying. There are numerous ways to market a business but Facebook is becoming more important unfortunately. Hopefully someone will come up with something better - eventually...over the next 10 years.
Msg#: 4253300 posted 10:44 am on Jan 26, 2011 (gmt 0)
Yes this issue with not being able to change the vanity URL on FB is really going to bite many companies. Take for example the Japanese Tourism Organisation that went with "visitjapan2010". They already have many people asking where the 2011 page is! The number of new fans has dropped off.
The real problem at the end of the day is FB arrogant attitude. Reminds me of Yahoo! eight years ago and look where they are now. FB thinks it's the next Google, but the reality is far from it. People don't go to FB to shop or to find a place to buy or book, they go to Google.
How many businesses do you know that are getting a good return on their investment in their FB advertising/campaigns? I haven't found one yet.