homepage Welcome to WebmasterWorld Guest from 23.20.28.193
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

    
Hard to believe.
dpd1




msg:4688629
 12:17 am on Jul 18, 2014 (gmt 0)

The summer fun continues... Shipped a box out to a customer a couple weeks back. She sends a picture of it, showing that it has been torn in half, with the contents missing. I mean, it's literally like the top of the box was simply torn off clean. Not just the top flaps of the box mind you... but the top HALF of the box, all the way around the sides. No other damage at all to the rest of the box. I would have seriously questioned it, but you could see the sticker they put on it, somewhere along the way... stating that something had happened to it. OK, not the end of the world, we'll send another one.

The second one we put in a bigger and stronger box. In my last dozen years, I have never once heard of an incident where one of these boxes were damaged in the slightest. Tracking showed it got there today. I think... 'OK that's done'. An hour later, I get more pics from this lady. You guessed it... Once again the entire top of the box has been cleanly ripped off, with no other damage to the box showing at all, and the contents all gone, yet the paper packing is still inside the box. And this time, there's another sticker on the box, acknowledging the damage.

I've seen these stickers before... They typically put it on there when someone in the system discovers something got messed up. So because of that, it appears legit. But, then... How do two boxes have the entire top cleanly ripped off, two times in a row, with all the contents missing, going to the same person? The chances seem beyond possible.

 

ssgumby




msg:4690412
 4:31 pm on Jul 24, 2014 (gmt 0)

Silly question, but are you sure the customer didnt send the same pics from the first incident to try and get this one free?

I've seen lots and lots of crazy stuff with people trying to scam freebies

dpd1




msg:4690470
 10:45 pm on Jul 24, 2014 (gmt 0)

She actually sent me a pic the other day now, of them finding the second half of the second shipment, and sending it to her. You could see a stamp on there that says something about being found. Of course, this was after I sent the third one. So I guess it's all legit, but I have no idea how two separate boxes get torn in two, to the same person. All these shippers utilize each other now, and I think the quality has really gone down. I've had way more lost/damaged stuff this year. I had two notifications from some third party company that does recovery stuff for FedEx... They had found the remnants of packages in the FedEx system, from USPS shipments I had made. They found the paperwork from the box and emailed me. So it's all intertwined now, and not for the better. They probably do the PO contract work dirt cheap, so they're not exactly going to be gentle with it. It's funny that I've sent stuff to Africa, S. America... Got there fine, but a box to some lady in WI gets destroyed.

engine




msg:4690520
 8:02 am on Jul 25, 2014 (gmt 0)

Typically, an address is on the top of the box and if the top is missing, how would they know where to deliver it.

I would have thought the recipient would not have signed for the box, or perhaps made a note with the courier that the box was opened/damaged.

I'm not sure about these stickers: Who's stickers are they?

dpd1




msg:4690657
 4:57 pm on Jul 25, 2014 (gmt 0)

They were long boxes, so the label was on the middle. This was postal, so they have various stickers or stamps that they can put on there, if something goes wrong along the way. I've seen them in the past.

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved