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Respond to complaintsboard.com complaints?
Tonearm




msg:4662465
 1:18 am on Apr 12, 2014 (gmt 0)

I have a few complaints on complaintsboard.com. Should I respond to the complaints? My strategy has been to ignore them so they would have less content with which to rank but that doesn't seem to be working.

 

makeonlineshop




msg:4662487
 4:30 am on Apr 12, 2014 (gmt 0)

Usually its always better not to reply on a forum that you do not control.

Whatever you try to say you will be wrong because many monkeys there and you are maybe alone.

Future




msg:4662512
 8:19 am on Apr 12, 2014 (gmt 0)

Do not respond..
If you are the company on whom complaint is made, ask them to take down the complaint and resolve the matter offline..

Tonearm




msg:4662603
 3:55 pm on Apr 12, 2014 (gmt 0)

Ask who to take down the complaint? I don't think it's possible for the customer to do that. I have completely resolved several of the complaints posted there to the point where the customer is happy and enthusiastic. I've asked them to remove their complaint at that point but none of them have been removed.

Tonearm




msg:4663833
 3:09 pm on Apr 17, 2014 (gmt 0)

Considering that, do you guys still think I shouldn't respond?

compaintsboard.com isn't really a forum. People just post complaints and the store owner can respond under each complaint.

HRoth




msg:4666251
 2:08 pm on Apr 27, 2014 (gmt 0)

I have heard that some of those places will never take down the complaint, or they will ask for a lot of money to do so. I would reply on the board that the complain was resolved and describe how. After seeing how a predatory company in my niche has ripped off many hundreds of customers, producing many many complains but yet ranks on the first page for many things and continues to do business year after year, I concluded that these negative reviews and complaints and whatnot do not have much effect.

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