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Ecommerce Forum

    
Survey web site users
jrockfl




msg:4554518
 1:59 am on Mar 14, 2013 (gmt 0)

I hired this company to do an audit of our e-commerce web site and they wanted to put a survey on it.

I was a little skeptical at first, but some far the feedback has been pretty good.

66% of the users survey want lower prices.
What?! We cant have that, lol I wonder if the prices were rock bottom if they would want them lower still.

15.8% want a loyalty program.
So lower prices and now you want more? lol

Anyone else do a similar survey in the past?

 

lorax




msg:4554760
 12:28 pm on Mar 14, 2013 (gmt 0)

if the prices were rock bottom if they would want them lower still.


Of course they would! :)

Did the survey include any questions not related to pricing? Like shipping options, support hours, methods of contact, additional services, satisfaction with service/product on a granular or overall level?

jrockfl




msg:4554817
 2:18 pm on Mar 14, 2013 (gmt 0)

It asked about 10 different things. Lower prices were #1

Are sales have been increasing steadily each month, why would I lower prices? hahahaha

piatkow




msg:4554898
 6:55 pm on Mar 14, 2013 (gmt 0)

1. Customers will always complain about something
2. Surveys can be misleading.

Slightly off topic a music promoter friend of mine ran a regular gig on a Friday night. Several vociferous regulars complained frequently that it wasn't on a Saturday instead. A survey proved that the bulk of customers wanted Saturday. Of course they all stayed home, and still stayed home when he could no longer afford the premiums that bands and venues charged for Saturday night and moved back to Friday.

On some things listen to your customers, on others trust your judgement. The successful businessman is the one who knows when to do which.

jrockfl




msg:4555502
 12:15 am on Mar 16, 2013 (gmt 0)

@piatkow
Thank you. You are correct.

I'm going to do a one day March Madness sale as a compromise.

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