homepage Welcome to WebmasterWorld Guest from
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

Survey web site users

Msg#: 4554516 posted 1:59 am on Mar 14, 2013 (gmt 0)

I hired this company to do an audit of our e-commerce web site and they wanted to put a survey on it.

I was a little skeptical at first, but some far the feedback has been pretty good.

66% of the users survey want lower prices.
What?! We cant have that, lol I wonder if the prices were rock bottom if they would want them lower still.

15.8% want a loyalty program.
So lower prices and now you want more? lol

Anyone else do a similar survey in the past?



WebmasterWorld Administrator lorax us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

Msg#: 4554516 posted 12:28 pm on Mar 14, 2013 (gmt 0)

if the prices were rock bottom if they would want them lower still.

Of course they would! :)

Did the survey include any questions not related to pricing? Like shipping options, support hours, methods of contact, additional services, satisfaction with service/product on a granular or overall level?


Msg#: 4554516 posted 2:18 pm on Mar 14, 2013 (gmt 0)

It asked about 10 different things. Lower prices were #1

Are sales have been increasing steadily each month, why would I lower prices? hahahaha


WebmasterWorld Senior Member piatkow us a WebmasterWorld Top Contributor of All Time 5+ Year Member

Msg#: 4554516 posted 6:55 pm on Mar 14, 2013 (gmt 0)

1. Customers will always complain about something
2. Surveys can be misleading.

Slightly off topic a music promoter friend of mine ran a regular gig on a Friday night. Several vociferous regulars complained frequently that it wasn't on a Saturday instead. A survey proved that the bulk of customers wanted Saturday. Of course they all stayed home, and still stayed home when he could no longer afford the premiums that bands and venues charged for Saturday night and moved back to Friday.

On some things listen to your customers, on others trust your judgement. The successful businessman is the one who knows when to do which.


Msg#: 4554516 posted 12:15 am on Mar 16, 2013 (gmt 0)

Thank you. You are correct.

I'm going to do a one day March Madness sale as a compromise.

Global Options:
 top home search open messages active posts  

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved