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Poor experience with my print

 10:09 am on Mar 8, 2013 (gmt 0)

Had some leaflet printing completed. I will not tell you from who exactly, but I will not be making use of them any more. The condition was incredibly bad. And also the paper appeared to be very low quality. This company wouldn't even offer a refund. Anyone know of a reputable printer I can work with from now on?



 11:00 am on Mar 8, 2013 (gmt 0)

although this post smells like spam beign lined up to me, i'll answer just in case ...

all reputable printers will send samples of their work, including different weights of paper for you to look at/feel

you need to chose the paper weight that suits you best, also if you supply your artwork in RGB format it will most likely look different when it is printed (ditto, if you haven't calibrated the colours on your monitor properly don't expect printing to match what you see on screen)


 12:53 pm on Mar 8, 2013 (gmt 0)

And before anyone does: NO links please.

topr8 is absolutely right. And if you live in a large metro area, you should have a great selection of printers to choose from - not that local is best but it does tend to have a positive affect on the business relationship.


 3:55 pm on Mar 8, 2013 (gmt 0)

I could give you the name of my printer but if you are in a different country to me that wouldn't help.

Do what I did. Find some examples of good quality work and ask who did them. I approached three printers for quotes to produce the magazine that I edit, all were chosen on the basis of work that they had done for others. With email and a decent courier that fact that the winner was 85 miles away was irrelevant.


 8:03 pm on Mar 8, 2013 (gmt 0)

Did you pay by credit card? If so, and they don't offer you a refund for poor work, initiate a charge back.


 1:37 am on Mar 9, 2013 (gmt 0)

... initiate a charge back.

The American Way. Initiate a chargeback. The OP is a 1st-time poster, and it's unknown if he bothered to get samples as topr8 suggested (reaffirmed by lorax).

Perhaps we should ask the OP what their "Return Policy" is?


 1:23 pm on Mar 9, 2013 (gmt 0)

Nor do we know the quality of the original artwork or what the OP specified in his order.

As a publisher I regularly get people sending me low resolution artwork or stuff originated on word processing software that looks nothing like the original design when opened on my machine.


 3:41 am on Mar 11, 2013 (gmt 0)

Hang tight gentlemen. Let's see IF the OP returns and follows up with answers and more information. :)


 8:50 pm on Mar 11, 2013 (gmt 0)

The American Way. Initiate a chargeback.

Right. I'll admit that my response was jumping the gun and assuming the worst from this print company.


 5:55 am on Mar 13, 2013 (gmt 0)

I'd be curious to know what the OP ordered though. In printing you really tend to get what you pay for...if he ordered a low-weight non-glossy paper and was expecting the world than I think there might be an issue with expectations rather than performance.


 2:55 pm on Mar 15, 2013 (gmt 0)

Our suspicions were confirmed. Thread closed.

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