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Burning the bridge with McAfee
after 5 years we're saying good bye

 5:22 pm on Feb 28, 2013 (gmt 0)

We've been with hackersafe/mcafee secure for over 5 years now and each year the try to quadruple the subscription cost on us. Like most businesses we've been hit hard by the economy but we'd bit the bullet and done this as a perceived security feature for our customers. I've never really been able to tell the difference in sales volumes or traffic to our site.

This year we got the usual call that prices were going us yada yada yada to the tune of
    5X the rate we paid last year

Normally I can talk with them and get the pricing greatly reduced, but this time the man that called was quite persistent and put his "manager" on the phone. When I explained to him that the company at this time did not have the means to be able to pay that much at which he offered a 5% discount. That was still too much for me to go to my boss and get an authorization for.

After that his tone changed and he started tell me about how many companies within a month or so of dropping their service got HACKED, rankings went way down, bounce rate sky rocketed and cart abandonment went through the roof.

This struck me as a serious veiled threat!

I just wont do business like that and have warned our hosting provider of the potential threat.

I don't do Mafia style tactics very well.

I should also note that since my conversation with them if you click on the McAfee secure verification on our site it now comes up in French. We're in the US.



 5:34 pm on Feb 28, 2013 (gmt 0)

if you click on the McAfee secure verification on our site it now comes up in French. We're in the US.

I'd send a follow-up letter to them with this information and explain that you are dropping them because apparently THEY have been hacked. :)


 6:26 pm on Feb 28, 2013 (gmt 0)

You'd think by now there would be dozens of competitors offering the same service, bringing the price way down.


 6:31 pm on Feb 28, 2013 (gmt 0)

We dropped them over a year ago, probably closer to 2 maybe. Our sales are through the roof, up 50% over last year.


 6:37 pm on Feb 28, 2013 (gmt 0)

We may go with Commodo for the visuals for customers.

I doubt people even pay that much attention to them at all.

After many viruses were found running rampent on my daughters computer equipped with mcafee anti-virus software, I stopped using them for that as well....


 7:30 pm on Feb 28, 2013 (gmt 0)

Take a look at trust guard for a cheap visual. They also offer PCI scanning to make the merchant processors happy.


 1:42 pm on Mar 1, 2013 (gmt 0)

If you take CC's over the net your merchant account has a provider that does this type of scan for security issues. Mine is part of the cost of keeping my merchant account. I think it is 200-300 year. securitymetrics


 2:14 pm on Mar 1, 2013 (gmt 0)

Comodo HackerGuardian PCI Scan Compliancy offers good discounts also.

1 year is 399 $/year, while two years are only 399 $/year and the three year plan is a real bargain at an affordable 399 $/Year ;)



 10:39 pm on Mar 1, 2013 (gmt 0)

We were able to talk them down on a last minute deal. If they aren't willing to negotiate with you, a 5-year customer, I would move on. Like others mentioned there are several other seals. Maybe you could get an estimate from one of the other seals and bring that to McAfee saying you'll take your business elsewhere if they don't come down in price.

Truthfully we picked up the seal mainly because our major competitors were. I was always iffy about seals actually boosting conversion rates... especially the hype sales staff will put behind them. Our conversion rate is up since installing the seal in 2011 but there are many reasons for this besides a security seal.

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