Marshall
msg:4485279 | 2:48 am on Aug 16, 2012 (gmt 0) |
You might find this thread helpful: Minimize Customer Service Support Emails? [webmasterworld.com]
Marshall
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oliondor
msg:4485284 | 3:19 am on Aug 16, 2012 (gmt 0) |
I have the same feeling...
And the main reason is that people who keep asking usually do not buy !
The best customers are the ones who never ask anything and just order.
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wolfadeus
msg:4485370 | 8:24 am on Aug 16, 2012 (gmt 0) |
Have you thought about setting yourself a time limit? E.g. spend no more than 30 minutes on a customer unless he spent X amount of money.
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dpd1
msg:4485596 | 7:56 pm on Aug 16, 2012 (gmt 0) |
Every situation is different, but the only thing I've found to sort of work... is that I just start making my responses progressively shorter each time. Some people seem to take a hint, but some don't.
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jecasc
msg:4485602 | 8:20 pm on Aug 16, 2012 (gmt 0) |
Dear customer. Thank you very much for your email and your interest in our product. We hope you are happy with your purchase. You have however exceeded the number of free support questions. Please use the following link to make your Paypal payment of $xx. We will answer your question as soon as we have received your payment. Best regards...
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Leosghost
msg:4485607 | 8:29 pm on Aug 16, 2012 (gmt 0) |
;)))
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wolfadeus
msg:4485627 | 9:00 pm on Aug 16, 2012 (gmt 0) |
Well, that's more or less tech support does it usually.
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RhinoFish
msg:4485902 | 3:08 pm on Aug 17, 2012 (gmt 0) |
For the worst ones, refund them, block them from buying again. Okay, this only works in niche circumstances. But, I have done it. :-)
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HRoth
msg:4488443 | 2:44 pm on Aug 26, 2012 (gmt 0) |
When I am talking to a customer who is taking up an excess of time or just getting on my nerves real bad, I always have to put them on hold to "take another call." Then I come back on and say I have to take that other call right away. It seems to work pretty well.
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oliondor
msg:4488470 | 6:15 pm on Aug 26, 2012 (gmt 0) |
It's good not to reply them too fast the second time and other times...
The more they ask the more I'm slow to reply, and I tell them that we have too many messages to reply...
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