dpd1
msg:4469897 | 12:51 am on Jun 27, 2012 (gmt 0) |
This is a popular problem and many people will have ideas you can try. But there's also a number of older posts...
[webmasterworld.com...]
[webmasterworld.com...]
Do a search on chargeback and you'll find others.
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jwolthuis
msg:4470155 | 3:57 pm on Jun 27, 2012 (gmt 0) |
You offered overnight shipping to a new customer, with the hopes of scoring a large order. That should have set your fraud-flag waiving.
Don't offer overnight shipping to a new customer with no order history. The shipping charge they pay can become your liability, as you discovered. It's better to lose the sale, than get stuck with big shipping charges.
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jrockfl
msg:4470732 | 1:01 am on Jun 29, 2012 (gmt 0) |
I agree with jwolthuis. Large order with overnight shipping screams fraud. Unfortunately, it is the cost of doing business.
Recently, I had a chargeback and the shipping address matched the billing address. I faxed over the invoice, shipping label and proof it was delivered to the billing address to my merchant.
I received the money back and thought it was over. A couple week orders the chargeback went through again!
The customer said it was still fraud and I lost it.
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gtellier
msg:4475487 | 8:04 pm on Jul 13, 2012 (gmt 0) |
There was a time when I was happy when i got a BID order, till I realized MOST of my BIG orders seen to be fraud.
Now i will only take a small order with new clients till i see how things go with them.
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jecasc
msg:4475502 | 8:40 pm on Jul 13, 2012 (gmt 0) |
In cases like this I collect the money myself by
1. sending letters demanding payment
2. handing the issue over to a collection agency
3. go to small claims court
If I suspect fraud I report the case to the proper authorities.
However it seems it depends on the country where you live. From what I have heard in this forum so far there seems to be a weird custom in the US for example to accept the chargeback from the credit card company as final verdict and not to do anything about it. Not even invest a few cents in stamps and send a collection letter.
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