Msg#: 4461631 posted 4:27 pm on Jun 11, 2012 (gmt 0)
At checkout, we attempt the charge, but if the order gets declined, we still allow it to pass through, place it on hold, and try it again from the administrative side the next business day. If it fails a second time, we contact the customer and let them know the card information failed to validate (and to contact us to doublecheck the information).
We used to automatically bounce all declined payments and not allow them to checkout, but decided that we'd rather give it a personal touch (and not allow 10 attempts by the enduser) and reach out to them after the order was placed. I'd say we successfully recoup 80-90% of failed charges.