Msg#: 4428928 posted 7:27 am on Mar 14, 2012 (gmt 0)
A friend plays some facebook games and purchases some virtual goods from within the game for past few years.
Prior to facebook he purchased directly with gaming company, they had gateway setup to charge customers via there direct credit cards/paypal.
For first time I heard an online store refuses to give details about the purchases made by a customer, sounds very fishy,
Msg#: 4428928 posted 6:48 pm on Mar 14, 2012 (gmt 0)
Even if he contacted them the wrong way, he should have got an answer telling him the right way to contact them, or how to prove he's the same person. "Our privacy policies prevent us from telling you what we know about you" is creepy.
[edited by: lucy24 at 7:20 pm (utc) on Mar 14, 2012]
Msg#: 4428928 posted 7:03 pm on Mar 14, 2012 (gmt 0)
Sounds more like a personal "I am to lazy to do the work I am paid for" policy by an employee.
Or even more probable: The email was answered in an outsourced customer service center and there was neither a fitting text module nor did the person answering the request have the necessary access to the data.
Msg#: 4428928 posted 9:57 am on Apr 1, 2012 (gmt 0)
Usually companies may disclose the past order history to their customers as part of a good customer relationship, but they're not obliged to do so. You should keep a record of what you've ordered from the orders emails.