homepage Welcome to WebmasterWorld Guest from 54.166.122.65
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

    
Text Message and Twitter Tweets
jrockfl



 
Msg#: 4422137 posted 3:49 am on Feb 27, 2012 (gmt 0)

We would get emails saying they did not receive an email with their tracking details. We would suggest for them to check their spam folder. A lot of times, it would be there.

I came up with two other ways to notify customers when their order ships. Twitter tweet and text message.

For example, the customer can check the "Text me when my order ships" and provide their cell phone number. Once we ship out their package, our shipping application will text them.

Does anyone else have this issue about not receiving emails?

 

Marshall

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4422137 posted 4:55 am on Feb 27, 2012 (gmt 0)

In my 12 years of ecommerece, I can honestly say I have never had a complaint about not receiving a shipping notification. Could be just dumb luck, but I do like you idea about texting. Thing is, I send the tracking information in the email with a link, something that doesn't work in a text. Still, good idea. tweating it though, IMHO is not.

Marshall

Yulia from DNP



 
Msg#: 4422137 posted 11:02 am on Feb 27, 2012 (gmt 0)

Text message is a great idea, feels more personal .Makes you think about great costumer service.

jwolthuis

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4422137 posted 2:16 pm on Feb 27, 2012 (gmt 0)

How would you use a Tweet to provide tracking details? Wouldn't it go to everyone following you?

jrockfl



 
Msg#: 4422137 posted 2:51 pm on Feb 27, 2012 (gmt 0)

We just tweet to let them know their order has shipped.
Yes, it goes to everyone.

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved