Msg#: 4364692 posted 7:03 pm on Oct 5, 2011 (gmt 0)
UNless you shipped UPS/fedex and have very strong proof that customer received the package, there is abo#*$!ely nothing you can do. I deal with that all the time. Most merchant account don't even check any info on international transactions as long as the card is ok. it is a difficult game to play. I dont suspiciously big orders from new customers,I banned specific countries with which i had issues and then you know with each shipment that you take a risk. Regardless how much proof you have, most of the time, your merchant account won't win.
Msg#: 4364692 posted 3:01 pm on Oct 6, 2011 (gmt 0)
kirikara - would you mind sharing which countries you've had trouble with? i'm about to launch a site where i think ~25% of sales could come from overseas... this chargeback issue is my number one concern and i'm hoping to eliminate as many headaches as possible.
Msg#: 4364692 posted 12:51 pm on Oct 7, 2011 (gmt 0)
There are intermediaries who deal with shipping to specific countries. In essence they buy the items from you and ship the goods to the clients abroad. There is a commission merchants pay but they don't have to deal with international transactions.
It's like a gateway api that can be activated once the customer selects a country other than US.