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Dim Weight vs Ship Weight
olimits7




msg:4328350
 4:29 pm on Jun 20, 2011 (gmt 0)

Hi,

I never really knew about "dimensional weight" charges until recently when I was shipping a lightweight item around 3lbs, but the dimensions on the item were large; so I was actually getting billed on a 6lbs "dim weight" instead of the 3lbs "item weight".

These "dim weight" shipments have definitely been taking a toll on calculating an accurate shipping cost based on "dim weight"; since not all my products in my database list the dimensions of the item.

So lately if I catch an order with large dimensions and it isn't saved in my database I will cancel the order and let my customer know that the shipping wasn't calculated properly and most of the time they re-submit the order with no issues.

However, if I miss an order that has large dimensions which isn't saved in my database and my supplier ships the item out to me; I end up performing some origami tactics to get the item to fit in the smallest box possible...haha.

What is your experience with "dim weight"; do you guys usually get charged with "dim weight" more times than "item weight"?

olimits7

 

Rugles




msg:4328451
 8:32 pm on Jun 20, 2011 (gmt 0)

What is your experience with "dim weight"; do you guys usually get charged with "dim weight" more times than "item weight"?



Yes, and we have quite a few products that get hit with the oversize charge as well.

When we first set up our product database we have to go around the parts department and warehouse to weigh and measure 11 000 items. It was a pretty big project.

olimits7




msg:4328973
 8:58 pm on Jun 21, 2011 (gmt 0)

Yikessss...to measure 11,000 items definitely seems like a big project but I'm sure it's all worth it now that you can provide accurate "dim weight" shipping prices! :)

Rugles




msg:4328984
 9:10 pm on Jun 21, 2011 (gmt 0)

Our goal is to break even on shipping at the end of each year. So it is absolutely necessary to provide as near to accurate shipping charges for our customers.

It was a big project at the time. Now when we had new products it is part of the routine to add the dims to the database.

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