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How long before a void is removed from pending status?
olimits7




msg:4327355
 1:58 pm on Jun 17, 2011 (gmt 0)

Hi,

I voided a customers authorization using Authorize.Net, and he emailed me now saying it is still visible as a pending transaction in his banking site.

How long does it usually take for a void to be removed as a pending transaction?

Thank you,

olimits7

 

Philosopher




msg:4327361
 2:06 pm on Jun 17, 2011 (gmt 0)

It generally depends on his banking institution. Most voids I do are immediate. I've tested on my own cards in the past and with my bank once I void it...it's gone.

I've had a couple of customers who I voided and it took a day to drop off. It's not supposed to work that way, but apparently their bank is slower to take them off.

RhinoFish




msg:4327381
 2:56 pm on Jun 17, 2011 (gmt 0)

concur, have him contact his card issuer, they can tell him it's gone. the customer's online platforms vary in their speed of updating.

olimits7




msg:4327404
 3:35 pm on Jun 17, 2011 (gmt 0)

Ok, thank you...I'll have him contact his bank directly to find out what his bank's "pending hold" time is.

bwnbwn




msg:4327409
 3:42 pm on Jun 17, 2011 (gmt 0)

it is a general rule it takes about 3-4 business days to disappear.

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