dpd1
msg:4323336 | 8:21 am on Jun 8, 2011 (gmt 0) |
A few times... I've found that sometimes people instantly want a return because they're convinced something is wrong with the item, and they automatically go on the offensive. Then once I say they can return it, they usually change their minds. I think some people just like finding out they have the option. Then once they go to do it, they either work it out, forget, or don't want to bother.
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wheel
msg:4323401 | 12:44 pm on Jun 8, 2011 (gmt 0) |
I had an RMA for a monitor last year. It was probably six months before I got my fat butt out of the chair to find a box that the monitor would fit in. By that time I just called and got a new RMA.
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philbish
msg:4323427 | 1:56 pm on Jun 8, 2011 (gmt 0) |
Yep, happens all the time.
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mattb
msg:4323436 | 2:04 pm on Jun 8, 2011 (gmt 0) |
Yes, we have a decent percentage that never return. We make sure the return policy is spelled out in the RMA email and give them a finite amount of time to return. The opposite of this is the people that return items that never call for an RMA.
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jwolthuis
msg:4323806 | 3:26 am on Jun 9, 2011 (gmt 0) |
| ... the people that return items that never call for an RMA. |
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Agree. Those returns go on the back shelf. We're not trying to be mean, and of course we refund them... eventually.
If the returnee can send a return "unannounced", we have the power to refund them "unannounced". Sometimes it's a really-long-time. If they don't have a tracking number, it might even be longer.
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