Msg#: 4323287 posted 8:21 am on Jun 8, 2011 (gmt 0)
A few times... I've found that sometimes people instantly want a return because they're convinced something is wrong with the item, and they automatically go on the offensive. Then once I say they can return it, they usually change their minds. I think some people just like finding out they have the option. Then once they go to do it, they either work it out, forget, or don't want to bother.
Msg#: 4323287 posted 2:04 pm on Jun 8, 2011 (gmt 0)
Yes, we have a decent percentage that never return. We make sure the return policy is spelled out in the RMA email and give them a finite amount of time to return. The opposite of this is the people that return items that never call for an RMA.