| 8:21 am on Jun 8, 2011 (gmt 0)|
A few times... I've found that sometimes people instantly want a return because they're convinced something is wrong with the item, and they automatically go on the offensive. Then once I say they can return it, they usually change their minds. I think some people just like finding out they have the option. Then once they go to do it, they either work it out, forget, or don't want to bother.
| 12:44 pm on Jun 8, 2011 (gmt 0)|
I had an RMA for a monitor last year. It was probably six months before I got my fat butt out of the chair to find a box that the monitor would fit in. By that time I just called and got a new RMA.
| 1:56 pm on Jun 8, 2011 (gmt 0)|
Yep, happens all the time.
| 2:04 pm on Jun 8, 2011 (gmt 0)|
Yes, we have a decent percentage that never return. We make sure the return policy is spelled out in the RMA email and give them a finite amount of time to return. The opposite of this is the people that return items that never call for an RMA.
| 3:26 am on Jun 9, 2011 (gmt 0)|
|... the people that return items that never call for an RMA. |
Agree. Those returns go on the back shelf. We're not trying to be mean, and of course we refund them... eventually.
If the returnee can send a return "unannounced", we have the power to refund them "unannounced". Sometimes it's a really-long-time. If they don't have a tracking number, it might even be longer.