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|Rude Customer Stories|
Ok so I wanted to write about my experience with very rude and obnoxious customers. 99% of my customers are nice and very polite. However every once in a while I get someone that just seems to be rude and basically an a-hole for no reason. So I had this potential customer email me asking specific product questions. I replied to him and I shared my knowledge with him about the product line he was considering. This led to about 5 emails back and forth, and I wrote approx 500-700 word responses to each of his emails regarding the products, specs, etc. I even offered him a coupon good for a discount just because I had been talking to him for so long. So then the next day I get an email from that same customer saying that they tried to use the code and it didn't work. He then proceeded to say "shame on you" for sending them a coupon that didn't work and that I was fooling him. He then said that he went and bought the item from another store. I couldn't believe the email this guy sent to me, I was so nice to him and he must have not entered the coupon correctly. I then sent a reply, and I gave detailed instructions on how to use the code, but no reply after that. I mean if he just sent a quick email to ask me how he can redeem the code, there would have been no problem. I have also very rarely had anyone that couldn't apply a coupon correctly on my site. Well maybe it was for the better, sometimes you dont want to deal with nasty people like that. I have more, but does anyone else have any customer interaction stories they would like to share?
I just had a woman order a cosmetic item for her truck. It shipped by freight and when it arrived she signed for it as good, then waited 5 days to open the severely damaged box. What a surprise, it was damaged. She then writes me some long novel like emails explaining how this is 'costing her money' and she can't do her work without this cosmetic item. This item of course has no practical use, just appearance.
Credit card chargebacks and denied freight claims later, I am out $400 for the privilege of ruining her work. Some days it doesn't pay to get out of bed.
We had a customer a while ago that bought something and choose ground UPS shipping. On our site there's a map and explanation showing arrival times. The item shipped on time and arrived on time. She called up yelling and screaming how it was late for her sons birthday and how we should have called to ask if she needed to choose quicker shipping so it would arrive for her sons birthday. We apparently should call on every order asking if someone is having a birthday or sharpen our psychic abilities. She threatened a chargeback and after 30 mins on the phone I was just about to tell her to ..... But the call ended how we were terrible evil people .. blah blah blah.
99% of people are very nice, seems how just one can really stink up your day.
sleepy_eye, I had a somewhat similar customer. She ordered something for her husband's birthday, which was three days away, too short a time frame for regular shipping. So I suggested UPS 2nd day air, to which she agreed.
Mid-afternoon on the day it was to arrive, she emailed me, extremely angry that the package hadn't arrived, said I'd ruined his birthday, and that she would tell everyone on the internet about me. I emailed her back to say that UPS delivers up until 7 pm, and her package was still out for delivery.
I checked that evening, and it had been delivered. No email apologizing for the hysterics, no thank you, nothing.
Ah, well. At least she didn't use a stolen card.
I had a guy do that once too... Wanted the stuff to get to him in the US before he went back to whatever country he was from. He was bringing it back for the guy who actually ordered it. Three days before he's leaving he goes off on me, rambling on about how he's never going to get it now and I run a terrible business. I'm like... What the **** is this guy talking about? There's three days before he leaves? Thing got there the day before he left. No apology, no nothing. His friend weeks later actually apologized for him and said he shouldn't have acted that way. At least that was something. Honestly, I think some people are just missing on a couple cylinders.
Failure to plan on your part does not constitute an emergency on my partů
@dickbaker Funny how people don't hear the part about delivery up to 7pm. "Blah blah birthday blah blah delivery"
@jwolthuis Unfortunately too often the customers lack of planning becomes our problem :(
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