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Ecommerce Forum

    
Purchase order requests
What a pain
dpd1

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4168899 posted 1:47 am on Jul 13, 2010 (gmt 0)

I deal mainly with regular consumers, but also get gov and B to B stuff. Most people are willing to just pay outright, seeing as most purchases are for single items and not outrageously expensive or anything. Even multi unit orders usually pay up front. But on occasion I will get the; "Can you do a PO, because we're not allowed to pay by card or PP." I got one today for one item, which is not that much money. It's from a gov municipality. I told them we'd be happy to take a check or money order as well. But he came back and asked to do a PO and bill them. Frankly, I look at this as a big PITA. I gotta go through all this extra paperwork to sell one stupid item, which is more than likely going to turn into me having to bug them to pay? The way I look at it... If you don't want to pay by card, PP, or send a check... What other motivation could you have, other than the fact that you're planing to drag the payment out as long as possible. The item is less than $100. I mean seriously... They can't write a check for that amount?

I don't know, am I being too negative? I worked all through the holiday and last weekend, mainly bending over backwards trying to do custom stuff for customers and other things. I'm just kind of getting to the point where I feel like you gotta draw a line somewhere.

 

philbish

10+ Year Member



 
Msg#: 4168899 posted 7:30 am on Jul 13, 2010 (gmt 0)

Nothing wrong with that. I'm sure they are used to it anyways.

I only accept credit cards. And for orders over say, 5k, I'll accept a wire.

I refuse to offer credit/terms. I'm not in the business of offering credit. Customers should get a credit card or a bank loan if they need credit.

I set a no checks / money order policy a few years back.

So maybe it's cost me a few thousand dollars in lost sales opportunities, but it has sure saved a lot of hassle and paperwork.

piatkow

WebmasterWorld Senior Member piatkow us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4168899 posted 9:43 am on Jul 13, 2010 (gmt 0)

In the UK big business is the worst for expecting suppliers to jump through hoops to get their money. I am always happy to invoice local government as long as I have a purchase order number to quote to their accounts department. They are reliable payers and never query the service charge I add to cover the extra workload of raising an invoice.

dpd1

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4168899 posted 6:57 pm on Jul 13, 2010 (gmt 0)

Well, I passed on this one... I just don't have the time to deal with it. He came right back and said he'd try to get them to pay by check. Bottom line... Companies that they would normally deal with and bill them, would also charge 3 times as much for the same thing.

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