Hi, We was using in our ecommerce site multicards payment gateway. After 2 years we move to other company and close multicards payment gateway. With our agreement they will return our hold and reserve money after 6 month. So we wait until 6 month and that was finish on april 15. now we try to contact risk department but no one answer. Other department always notify us risk department follow your payment.
Now I am thinking will they return our money? If not then what should I do against them? I am from Philippines and multicards company from Netherlands. Please anyone can help or advice me what should i do now?
keep on trying i guess... i had the same thing happen to me, it's been about 4-5 months now.. the company and I are both in the US so I don't have to worry too much but they owe me more than 2000 dollars.. in your case, unless it's a big amount of money, it's probably not even worth trying to take legal action..