homepage Welcome to WebmasterWorld Guest from 54.227.20.250
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

    
no fee refunds from PayPal
just found out PayPal no longer issues refund of fees
Mike McKnight

10+ Year Member



 
Msg#: 4100674 posted 9:07 pm on Mar 18, 2010 (gmt 0)

Had to issue a partial refund today and now PayPal says to use the send money tab, to issue a refund. How long has this been going on? They used to have a nice refund window open up and you could issue a full or partial refund and make a note to the customer. That like is gone now. Any comments?
mike mcknight

 

LifeinAsia

WebmasterWorld Administrator lifeinasia us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4100674 posted 9:34 pm on Mar 18, 2010 (gmt 0)

You have a time limit during which you can issue a refund. After that, you have to use send money.

I stopped using PayPal to revive money from customers several months ago, so I don't know if they've shortened (or eliminated) the window or not.

How long ago did you receive the payment?

Mike McKnight

10+ Year Member



 
Msg#: 4100674 posted 9:54 pm on Mar 18, 2010 (gmt 0)

I get PayPal orders most everyday, this was the first time that the issue refund links were gone. The order I wanted to issue the refund on was from yesterday. They make it more of a pain now , they don't even capture the customers email address, you have to copy and paste it into the send money screen. Do they really need that last few cents or dollar or so? PayPal now fits in with all the other fat cat banking outfits now.

dpd1

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4100674 posted 10:39 pm on Mar 18, 2010 (gmt 0)

I noticed that the other day too... I don't know what the deal is, but there's still a link further up the page next to the buyer info... and that still takes you to a simple refund page.

Mike McKnight

10+ Year Member



 
Msg#: 4100674 posted 12:53 am on Mar 19, 2010 (gmt 0)

OK, now I see the refund link, I swear I'm like an old trail horse, don't confuse me with a new trail. So Pay Pal was just trying to fool me, Ok I get fooled easily.
Thank you.

webcreationuk



 
Msg#: 4100674 posted 5:50 am on Mar 19, 2010 (gmt 0)

The refund is still there, I panicked a little when I saw this thread. Pfiuu... :)

ItsAllBallBearings

5+ Year Member



 
Msg#: 4100674 posted 10:44 pm on Mar 19, 2010 (gmt 0)

paypal has to be one of the worst run, yet successful businesses ever. Its like they make money in spite of themselves. They do this kind of stuff all the time. They move functionality all around, put up confusing and often flat out incorrect wording and links, make it damn near impossible to submit a ticket, and dont even get me started on how many orders we lose because customers get confused by their POS payment screens. Oh and i almost forgot the 1995-esque load times on pages

/rant

Essex_boy

WebmasterWorld Senior Member essex_boy us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4100674 posted 2:17 pm on Mar 20, 2010 (gmt 0)

paypal has to be one of the worst run, yet successful businesses ever - ROFL ! They are truly dire avoid like the plague

particleman

5+ Year Member



 
Msg#: 4100674 posted 4:43 pm on Mar 21, 2010 (gmt 0)

I agree, I HATE paypal. I continue to be amazed simply how slow their system is. We had to totally abandon the shipping label system they use because it was costing us so much time for pages to load.

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved