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Ecommerce Forum

Adding a Second Account to Paypal
What a mess.

 8:44 am on Feb 9, 2010 (gmt 0)

The other day I tried to add my personal bank account to my Paypal business account (a permitted option). I duly completed all the steps until I got to the direct debit confirmation form. I was asked to confirm that the details were correct.

They weren't. For the new account Paypal had automatically (wrongly) filled in the business name field with the name of my existing bank account. This was wrong but the form does not allow it to be changed.

I emailed them about this and was advised to...

    * Temporarily change my business name in my profile to the second account name.
    * Add the new account
    * Remove the original account
    * "Re-add" the original account under the new account name
    * Go through the new account intitiation process of checking for Paypal's test deposits in both accounts over the next few days
    * On completion of the above change the account name on the original account back to the original name.

This would have taken several days to process and a significant amount of my time. Am I alone in thinking that this is unreasonable considering that a simple change to their system would fix it?

The fact that they have proposed a method of circumventing the system illustrates that having two accounts with different names is OK. Why don't they just fix their broken form? I am certain that I am not the first person to have this problem.

Come on Paypal. Let's get it sorted.



 10:14 am on Feb 9, 2010 (gmt 0)

I've had an old bank account name assigned to the account for years and they flat out told me there is no way to change it. So I just live with it. I get the impression that 99% of the people working there are severely restricted in what they are able to change. I'm not sure if that's good or bad.


 10:37 am on Feb 9, 2010 (gmt 0)

It's definitely bad. Can you imagine any other major online finance related company offering the proposed solution I received from Paypal?


 11:41 pm on Feb 9, 2010 (gmt 0)

But I've also dealt with host companies that gave anybody at their company with a heartbeat 100% access to everything, and the results were disastrous. All I did was ask a question about something once, and next thing I knew, this knuckle-head had gone in and trashed my whole site, without even asking me what I wanted or anything. But yes, *somebody* at PP should be able to make a change for you. I'm sure they have a reason to justify why they can't, but who knows what it is.


 7:37 am on Feb 10, 2010 (gmt 0)

Here's their reason...

"...this is a feature on the PayPal system if you have a 'Business' type of account. It is necessary the bank account to be added is also a bank under a business name to be able to match all the information you have entered on your PayPal account."

So now we have it folks?

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