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Google Conversion/Analytics Code no longer tracking using Worldpay
The_Grunt

5+ Year Member



 
Msg#: 4053757 posted 3:47 pm on Jan 4, 2010 (gmt 0)

Hello all

We are managing an online marketing campaign for a client of ours who uses Worldpay on the back end of their site. I have been liaising with the web developers who installed tracking code in December, and initially it had been tracking sales and conversions.
However, it seems to have stopped tracking conversions/sales, and apparently Worldpay have made some changes that affected 3rd party tracking.
The web developer tried a few workarounds, but had no luck.
Have you come across this at all lately? Have any other clients experienced the same problems?

I sent the web developer some solutions that arose for Paypal users, but it doesn't seem to have fixed it.

Both he and I are at a loss. I'm not technical so would be far more in the dark about it...

Regards

the_grunt

 

lorax

WebmasterWorld Administrator lorax us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4053757 posted 3:23 am on Jan 9, 2010 (gmt 0)

Bump. Have you discovered anything new?

ilshat



 
Msg#: 4053757 posted 6:50 am on Jan 11, 2010 (gmt 0)

Hi guys,

WorldPay have disabled external JavaScript, see what they say here:

[rbsworldpay.com...]

+++++++++
From 5th January any scripting will be suppressed on output to the web browser for all RBS WorldPay merchants (no exceptions or opt-out possible) - unfortunately this will prevent web applications such as Google Analytics from being used on our hosted payment pages but such coding may still be applied to a merchant's website at the merchant's own risk.
+++++++++

Good luck!
Ilshat

[edited by: lorax at 2:06 pm (utc) on Jan. 11, 2010]

The_Grunt

5+ Year Member



 
Msg#: 4053757 posted 8:51 am on Jan 11, 2010 (gmt 0)

Hello all,

I'll get the developer to give it a go and see how it goes...

[edited by: lorax at 2:07 pm (utc) on Jan. 11, 2010]

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