homepage Welcome to WebmasterWorld Guest from
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

why ask for shipping when you only claim to ship to billing addy?

 7:47 pm on Dec 31, 2009 (gmt 0)

I'm just building my checkout process now, and I am confused why some sites (like amazon), CLAIM they only ship to the billng address on the credit card, yet they allow you to create an address other than your CC billing address?

I am thinking, why ask for shipping address at all and safe the confusion. Just have 1 place to enter the address, which is both the shipping and billing address.

Does this make sense?



 8:13 pm on Dec 31, 2009 (gmt 0)

Amazon certainly ships to other than billing addresses- I do it all the time.

For others, their business process may originally have allowed shipping to other than billing address. When the business process changed, they never updated their site.


 8:23 pm on Dec 31, 2009 (gmt 0)

yes they do it, but on the site it says they don't. very strange!


 9:20 pm on Dec 31, 2009 (gmt 0)

Off topic, but since you are building a checkout process...

For me (and I suspect I am far from alone) it is imperative that any e-commerce site I use allows for shipping to other than the billing address and allows for distinct addresses based on shipping method.

Why? We live in a rural area with no USPS delivery. Our PO Box is actually in a different town than our physical address (about 10 miles away). If there is a comment box on the order page I can specify, "No mail delivery at physical address. If by US Postal ship to PO Box. UPS, FedEx, etc. ship to physical address."

Lack of this functionality has cost a lot of vendors sales in my case. It took me exactly twice trying to track down a package to give up on even trying to consummate a purchase that doesn't allow for this.

Even so (like Christmas this year) it sometimes gets screwed up...


 11:15 pm on Dec 31, 2009 (gmt 0)

I don't know which country version of Amazon the OP has been looking at but I don't remember anything in .uk saying that they wouldn't ship to an alternative address. If they had I would never have tried to order my mother's Christmas and birthday presents from them for the last three years.

Why do sites do it? My guess for most cases would be shopping cart software that offers alternative addresses the merchat cannot, or doesn't know how to, turn the option off.


 11:24 pm on Dec 31, 2009 (gmt 0)

but doesn't shipping to the non-billing address open yourself to fraud?


 12:18 am on Jan 1, 2010 (gmt 0)

but doesn't shipping to the non-billing address open yourself to fraud?

Yes, it does. But it is only one of the many potential red flags. There are many valid orders that request/require a different billing/shipping address, so you'll be throwing away good sales if you don't allow it.

I'd say the usability/fraud balance is tilted heavily towards allowing shipping to addresses other than the billing address.

About 30% of my holiday orders are shipped to a place other than the billing address.

Global Options:
 top home search open messages active posts  

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved