Msg#: 4051419 posted 3:13 pm on Dec 30, 2009 (gmt 0)
I recently bought something online that showed up broken. I returned it and submitted a PayPal claim, but it sounds like they're only going to refund me for the cost of the item and not the shipping or return shipping. The problem is I used my business PayPal account to pay for the item.
If I submit a chargeback against the transaction on my credit card to recover the shipping costs, will PayPal penalize my account? I'm very frustrated because I know a customer of mine would not put up with paying shipping both ways on a broken product.
Msg#: 4051419 posted 3:01 pm on Jan 2, 2010 (gmt 0)
Of course the chargeback would be a last resort, and I'll try to get PayPal on the phone before I do. The seller claims this is a return and therefore I am responsible for return shipping costs.
The main problems are PayPal closing or penalizing my account as a result of the chargeback, and the customer slandering my business on the internet since the item was paid for from my business PayPal account.
I agree with those here who say someone is never responsible for return shipping costs of a broken item.