Msg#: 4040189 posted 5:31 pm on Dec 9, 2009 (gmt 0)
I've only shipped to Korea once before, and that was to a US expat. I don't think that Korea is a hotbed of fraud, but I'm curious if anyone else here has experience with orders to Korea-positive or negative.
Customer used an amex,, has an APNIC IP, a shipping address in the glass tower and an @samsung.com email address. Looks legit, but it's a $1500 item (not unusual for us) and I want to be sure to do due diligence.
Any helpful experience from a seasoned vet-or a person in Korea who can recommend a non invasive way to verify ID?
Msg#: 4040189 posted 6:00 pm on Dec 9, 2009 (gmt 0)
Thanks for the rapid response LIA. Billing is the same as shipping-but AVS doesn't work there. How do you "dig down" on an IP address? I just do an ARIN WHOIS search and figured that was as much as I could do...
Msg#: 4040189 posted 8:32 pm on Dec 10, 2009 (gmt 0)
I called amex with the full card # and they were of little help, as it's an international card. They said I need to get the phone # from the back of the customer card in order to get a name and address verification. Emailed customer asking for this info-waiting to hear back.
Msg#: 4040189 posted 8:42 pm on Dec 21, 2009 (gmt 0)
Thats weird. Amex is the own bank, so regardless what number you should call they can assist. In the past I have been able to get them to verify I was shipping to the billing address and also give a yes or no response if there has been unusual activity on the card in the last 30 days. Maybe call back and try to speak to another rep.
Msg#: 4040189 posted 10:10 pm on Dec 21, 2009 (gmt 0)
It was a Samsung branded amex card. My Korean is less than existent, so calling the number on the back of the card wasn't much help. Anyway, I determined that the order was legit, and now I have a happy customer in Korea.