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Order to Seoul Korea
Red flag? Best way to verify ID?
akmac

10+ Year Member



 
Msg#: 4040189 posted 5:31 pm on Dec 9, 2009 (gmt 0)

I've only shipped to Korea once before, and that was to a US expat. I don't think that Korea is a hotbed of fraud, but I'm curious if anyone else here has experience with orders to Korea-positive or negative.

Customer used an amex,, has an APNIC IP, a shipping address in the glass tower and an @samsung.com email address. Looks legit, but it's a $1500 item (not unusual for us) and I want to be sure to do due diligence.

Any helpful experience from a seasoned vet-or a person in Korea who can recommend a non invasive way to verify ID?

Thanks!

 

LifeinAsia

WebmasterWorld Administrator lifeinasia us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4040189 posted 5:55 pm on Dec 9, 2009 (gmt 0)

Samsung Engineering Company, Ltd. has (or at least had) an office in the Glass Tower. I'd do a bit more investigation and verify that it's a Korean IP address and not just Asia Pacific.

Where's the billing address?

akmac

10+ Year Member



 
Msg#: 4040189 posted 6:00 pm on Dec 9, 2009 (gmt 0)

Thanks for the rapid response LIA. Billing is the same as shipping-but AVS doesn't work there. How do you "dig down" on an IP address? I just do an ARIN WHOIS search and figured that was as much as I could do...

LifeinAsia

WebmasterWorld Administrator lifeinasia us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4040189 posted 6:56 pm on Dec 9, 2009 (gmt 0)

Several sites will give more information about the IP address. If it's an APNIC address, you can use [wq.apnic.net...] (it seems to lookup at least some non-APNIC IP addresses as well).

akmac

10+ Year Member



 
Msg#: 4040189 posted 7:17 pm on Dec 9, 2009 (gmt 0)

Thanks for that-IP is Korean. Any ideas what I could ask a Korean gentleman to send as ID verification without offending him?

LifeinAsia

WebmasterWorld Administrator lifeinasia us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4040189 posted 8:05 pm on Dec 9, 2009 (gmt 0)

1) Korean registration card, although it's all in Korean.
2) Passport, but there's no guarantee he'd have one.

As an alternative, ask for a copy of the front & back of the card. This would show that he physically has the card (or is very good with PhotoShop). Then try to verify with AMEX that it's not stolen.

akmac

10+ Year Member



 
Msg#: 4040189 posted 8:32 pm on Dec 10, 2009 (gmt 0)

I called amex with the full card # and they were of little help, as it's an international card. They said I need to get the phone # from the back of the customer card in order to get a name and address verification. Emailed customer asking for this info-waiting to hear back.

Lightguy1

5+ Year Member



 
Msg#: 4040189 posted 8:42 pm on Dec 21, 2009 (gmt 0)

Thats weird. Amex is the own bank, so regardless what number you should call they can assist. In the past I have been able to get them to verify I was shipping to the billing address and also give a yes or no response if there has been unusual activity on the card in the last 30 days. Maybe call back and try to speak to another rep.

akmac

10+ Year Member



 
Msg#: 4040189 posted 10:10 pm on Dec 21, 2009 (gmt 0)

It was a Samsung branded amex card. My Korean is less than existent, so calling the number on the back of the card wasn't much help. Anyway, I determined that the order was legit, and now I have a happy customer in Korea.

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