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Ecommerce Forum

Recurring Payments Worldwide
Not sure PayPal's Website Payments Pro is the best...

10+ Year Member

Msg#: 4021772 posted 5:21 pm on Nov 9, 2009 (gmt 0)

We switched to PayPal automatic billing through their merchant account (PayPal Website Payments Pro Recurring Billing) and are having some problems...

We have about 700 monthly subscriptions now - about 40 of those have skipped several times and ultimately been suspended.

Question 1- Does this seem like a high suspended rate? (about 5%)

We also do more and more business overseas and are having a terrible time collecting from some countries (mainly South Africa and India) even though the customer has a valid Visa card.

I contacted paypal and they say it's just problems with individual cards, but it seems like we're having a high failure rate outside of USA - higher than it should be.

Our services are less than $8 per month, BTW...

What are you all using for recurring payments from outside the USA? Or am I blaming too much on PayPal?


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