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Ecommerce Forum

PayPal question
How much does it have to reveal to my clients
Mr Bo Jangles

 5:14 am on Nov 6, 2009 (gmt 0)

Hi all,
I'm wanting some info on PayPal accounts, and feel it is likely I may get it here easier than from the PayPal site.

I live in Australia, and have a PayPal account in my personal name. But I also sell software, with majority of clients in the US. Currently I use 2CO as third part biller, but am considering offering PayPal as the charges are way less, however, and this is the question, I don't want clients to be able to tell I am based in Australia as anything non-US causes us lost sales. I have a US bank account, but can I set up a PayPal account just under our software name without revealing where we are based?



 9:01 am on Nov 6, 2009 (gmt 0)

Do you sell downloadable software? If so you may want to consider using an automated service like Softseller.

Mr Bo Jangles

 9:14 am on Nov 6, 2009 (gmt 0)

No, not downloadable - a web app.


 9:49 pm on Nov 16, 2009 (gmt 0)

I think you would be better off just using a merchant account. Being in the states I only use it if I have to.


 10:05 pm on Nov 16, 2009 (gmt 0)

I'd *never* accept PayPal again as payment for non-tangible property- too much potential liability.


 10:29 pm on Nov 16, 2009 (gmt 0)

But unless I am reading this wrong it's not intangible.

No, not downloadable - a web app.


 11:36 pm on Nov 16, 2009 (gmt 0)

Are they getting a physical disk that contains the app? See PayPal's requirements for seller protection:
The item must be a physical, tangible good that can be shipped.

However, the OP isn't covered anyway-
Your primary residence, as listed in your PayPal Account, must be in the United States.

So I strongly recommend to the OP NOT to use PayPal.


 4:02 am on Nov 18, 2009 (gmt 0)

You could buy and mod WHMCS and mod it, purchase their license ad on that activates the software for your users, and use Google Checkout which is built into WHMCS, among other payment processors.


 6:13 am on Nov 18, 2009 (gmt 0)

I suggest you open a PayPal merchant account and use your US Bank account to validate it. If the account is under the name of your business or brand that would be easier to validate as a merchant. I do not live in the US and do have a merchant PayPal account which I handle with my US Bank account -Personal.

The name which appears to your customers is customized on your PayPal account, donīt worry for that, no one will know you are Downunder, because what it matters is the residence of your US Bank account.

Any how, better check directly with PayPal in order to update this advise, donīt intend to mislead you. If they ask about your residence just answer you have a US Bank acc. If they ask you for a Tax Security Social Number or SSN, then youīll have to open a PayPal PREMIER account.

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