LifeinAsia
msg:3970606 | 3:42 pm on Aug 12, 2009 (gmt 0) |
She?!?
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bwnbwn
msg:3970614 | 3:56 pm on Aug 12, 2009 (gmt 0) |
Opps typo sorry. LifeinAsia tried to go back and edit but time has expired.
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Gomvents
msg:3970996 | 3:41 am on Aug 13, 2009 (gmt 0) |
ytswy, we do include an itemized receipt. sounds like I'll have to live with a small level of fraud. Hopefully credit card companies will get better at catching this stuff, people will get better at securing their computers / less likely to fall for phishing emails, etc. and the level of fraud should keep dropping.
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Bewenched
msg:3975139 | 6:25 pm on Aug 19, 2009 (gmt 0) |
We use Maxmind's Minfraud to evaluate credit card transactions before we ship.... it has drastically reduced our charge backs..... and when they do happen, you can report them and it flags that shipping/billing address, ip address, email address and phone number as being related to fraud which alerts other merchants and helps you in the future.... it's the only way we as merchants can attempt to combat it.
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Tonearm
msg:3975178 | 7:15 pm on Aug 19, 2009 (gmt 0) |
Bewenched, how often do you identify a false positive?
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Gomvents
msg:3975197 | 7:32 pm on Aug 19, 2009 (gmt 0) |
Bewenched, that would also be a concern for me right now as currently we get a very high % of orders approved and only a small rate of fraud (although we'd like zero fraud). Maybe I can use "Maxmind's Minfraud" just to append WARNING to the order confirmation we get to check the phone # with the whitepages or some other higher level of checking that normally would be too much of a hassle on every single order.
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Essex_boy
msg:3980130 | 5:17 pm on Aug 28, 2009 (gmt 0) |
My brother has a next day shipping policy on his site, only its next day when he is happy its a legit order. Genuine customers dont mind but the amount of fraud he has caught doing this is astronomical
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bwnbwn
msg:3980216 | 7:32 pm on Aug 28, 2009 (gmt 0) |
I quit the next day and 2nd day Essex_boy for that very reason it was 98% or better fraud.
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pbradish
msg:3983635 | 9:19 pm on Sep 3, 2009 (gmt 0) |
| Hopefully credit card companies will get better at catching this stuff, people will get better at securing their computers / less likely to fall for phishing emails, etc. and the level of fraud should keep dropping. |
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That would be great, but I'm not holding my breath. It seems that fraud just keep getting worse and worse in e-commerce as the years go on. And even though we've gotten better at catching fraudulent orders that slip through, as business grows, we have less and less time to catch them. Therefor - As of about a week ago, our customers' billing & shipping addresses must match. The only exceptions are APO/FPO. There's simply no more time to play around with chasing fraudsters and disputing charge backs. Sure this will annoy some customers, but hopefully most of them will understand.
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jsinger
msg:3983842 | 5:02 am on Sep 4, 2009 (gmt 0) |
| It seems that fraud just keeps getting worse and worse in e-commerce as the years go on. |
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In traditional B/M retailing crime is getting worse too. For service businesses, collecting receivables is tougher. E-commerce is a pretty good place to be, actually.
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anthonyt2325
msg:4002156 | 3:33 pm on Oct 6, 2009 (gmt 0) |
I don't sell anything high end so it doesn't work for me but a friend of mine who used to sell jewelry online used to use a risk management company that would screen the orders for him and warranty the order if they accepted it and it was actually a fruad charge. He was scared that they would turn down good orders because they were taking all the risk but it wasn't an issue. He passed away a few years back but I think the company is still around.
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