| 3:00 am on Apr 3, 2009 (gmt 0)|
Some of those sites allows only buyers to leave reviews, while others require only registration. So, it is not clear that you actually have to pay. The downside is that buyers typically have to register which is a huge reason not to leave you a review. I stopped using some of the above services and started paying for a review service. It costs less than ResellerRatings and doesn't requires buyers to register.
| 3:08 am on Apr 3, 2009 (gmt 0)|
How does a review service work? Can you send me the link to some review services?
| 3:12 am on Apr 3, 2009 (gmt 0)|
I started asking customers to review my store on resellerratings a couple of months ago. So far I have 33 five-star ratings. It takes time.
I do things differently, though. Rather than have the request for customers to rate my site after checkout, I wait until the customer has received his merchandise.
It goes like this: when a customer orders something, I send him an email thanking him for his order, and letting him know when it will ship and when he can expect to receive it. On the day he's supposed to receive it (or a day or so later), I send an email asking if he received the product and if he's happy with the product and my service. I also ask the customer to reply.
If the customer replies, I send another email asking that he go to resellerratings and leave a comment. I give the customer his order number. I state that I understand that the customer may not have the time, but I'd appreciate it if possible.
Even customers who had problem orders (backordered product, late delivery, defective product) have left good reviews. And I've had new customers tell me they decided to buy from my site based upon the reviews/ratings they saw on Google Product.
| 5:16 am on Apr 3, 2009 (gmt 0)|
dickbaker - you're referring to advanced e-mail marketing called trigger marketing or event-triggered communications (review request upon confirmation of delivery). I think eBay started that trend with buyers leaving positive feedback after receiving his/her order. If you can tie in with a shipping company's API (or even scrape their web site daily as part of a cron job), you can automate the review request process.
| 1:59 pm on Apr 3, 2009 (gmt 0)|
dickbaker - that's a good idea I'll give that a shot.
Do you know of any other websites like "resellerratings.com" where I can add my store/website for free without having to pay to list my products?
This way people can just leave reviews like on "resellerratings.com".
sun818 - can you provide me a link to the review site you use? or recommend some other review sites?
| 2:59 pm on Apr 3, 2009 (gmt 0)|
>> Even customers who had problem orders (backordered product, late delivery, defective product) have left good reviews.
Customer service and showing that you care go a long way.
| 3:16 am on Apr 9, 2009 (gmt 0)|
dickbaker: Really good advice. We'll try to get that set up. It seems like it needs some sort of CRM tickler system if you have any volume of orders. We use Magento, and I wonder if we could develop a plug-in module to help automate this ...
| 3:22 am on Apr 9, 2009 (gmt 0)|
Why did you zero in on resellerratings.com? Is that a particularly respected review place? Does Google crawl that particularly often? What are other options? How does Google know to connect up the reviews with you? Just by having the same shop name?
| 5:08 am on Apr 9, 2009 (gmt 0)|
Looking around, ResellerRatings.com is accused of being a flakey 1- or 2-man operation running off of a rental server. There are accusations that ridiculously negative anonymous reviews with details having no connection with reality appear shortly after some businesses register their business, and the only way to get them reviewed and removed is to pony up a fee. Sort of a Ripoff Reports, Jr.
Their contact information is said to not work.
I don't know if all this is true, but I'd check it out with a test registration of a fake business before I risked my real business there.
On the whole Shopzilla seems to be the biggest, most stable, most corporate of the review sites.
| 9:50 pm on Apr 9, 2009 (gmt 0)|
I don't remember why I picked resellerratings, except that there was a free option, and Google uses them for the Google Products reviews. It takes Google about two to four days to get new reviews into the Products area.
Dentalfloss, I hadn't heard that story, but if it happens to me, you'll hear about it!
| 2:05 am on Apr 10, 2009 (gmt 0)|
dentalfloss, I've had some pretty nasty and false accusations posted about my shop on resellerratings.com -- they don't do much to prove the buyer is even a legitimate customer of the site they're reviewing, although they claim to.
You can register your company on there, but all you get out of that is an email notification each time a review is posted. You can't retort or prove the accusations to be false (if they are). ... UNLESS you pay their monthly fee of $20+ /mo.
They won't even show you the order number the buyer provided unless you pay!
Not a chance I'd pay that to a website that doesn't give the seller the benefit of the doubt!
(If they won't do proper error checking for EVERY review, or even just the negative ones.... and not just those that sellers make a stink about.. they shouldn't be asking for premiums IMO.)
These review sites are the "ebay feedback" of online shopping. It's a great place to wipe a company's name through the mud if they don't kiss the buyer's butt for mistakes and oversights the buyer's made.
Kind of like the BBB.
I'm rather tired of it, so I'm trying to fight back by urging my customers to review my store, see here: [webmasterworld.com...]
A store with 100% positive feedback looks like a fake.
A store with mostly positive and some negative, looks more legit. You can't please everybody!
| 5:46 am on Apr 10, 2009 (gmt 0)|
> These review sites are the "ebay feedback" of online shopping.
Anonymous feedback on eBay has been banned for many years now. Only buyer & seller can leave one feedback for each other.