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Ecommerce Forum

Best way to process international orders

 8:53 pm on Mar 2, 2009 (gmt 0)

I am slowly rolling our on my web site where web users can submit foreign orders online. What is the best way to do the currency. I want it processed on my end in USD. I will feed the landing page in their currency, but should I also show their currency throughout the checkout process?

How is everyone handling international web orders?




 12:53 am on Mar 3, 2009 (gmt 0)

We have shipped international for a few years now
Couple things I can suggest.
Make it very clear possible taxes are not part of the price.
Make it very clear how long it takes to arrive.
Unless you already know, beware certain countries.
If you plan on converting currency prices, make it clear exchange rates are done at process time and can change. People will hold you to the exact price.
We ship USPS, and use Endicia, ups is very expensive and may cost more then the item purchased. Most customers will shy away.
Hope that helps


 9:57 am on Mar 3, 2009 (gmt 0)

Quoting in currency means debiting the card in that currency with you taking the hit on forex charges. Is your card processor up to that?


 12:28 pm on Mar 3, 2009 (gmt 0)

I will feed the landing page in their currency, but should I also show their currency throughout the checkout process?

Personally when I shop in the US I expect prices to be in $. If I shop in Europe I expect the prices in EUR. I can do the conversion myself. Most people know the exchange rates for $ and EUR for their currency.

How am I supposed to compare prices in different shops when one of them does me the "favor" of showing the prices in my currency? Also people will feel ripped of if the price you show converted in their currency is more than you charge for US customers. Either because the exchange rate was not correct or they made an error in their calculation.

What you could do is show your prices in US Dollar, and show the converted price in addition for information purposes. But make clear that you charge in dollar.

We have customers worldwide, only show prices in Euro and nobody ever complained.

FastSpring CEO

 6:22 pm on Mar 7, 2009 (gmt 0)

You'll want to display the order page in each customer's localized currency and language, and you'll need to collect and pay VAT.

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