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Ecommerce Forum

Another antifraud improvement at UPS
nail in the coffin for re-direct package scams

 4:23 pm on Feb 3, 2009 (gmt 0)

I'm told by the person who handles our shipping that as of January 1, 2009 UPS re-directs must be done thru their World Ship software and can't be done by phone.

Seems long overdue.



 2:46 am on Feb 6, 2009 (gmt 0)

Not necessarily for anti fraud reasons. They didn't do it until now and the thieves were there all the time.

In the current economy things that can be done by software are used to replace humans phone operators.


 8:29 pm on Feb 6, 2009 (gmt 0)

They can be done over phone but you will need the account number and also a registered name on the account.

Does anyone notice on their UPS bills the fraudulent adjustments from Commercial to Residential? I say fraudulent because it happens on every invoice and they are aware of it.


 12:20 am on Feb 7, 2009 (gmt 0)

Are you saying that legit commercial addresses are being readjusted to a residential rate? Or that addresses marked as commercial by WorldShip are actually residences?


 7:14 pm on Feb 8, 2009 (gmt 0)

> happens on every invoice
Not so sure. Unless the shipper entered commercial on every shipment, and all were residential.

Sometimes the UPS driver would find it, sometimes another system would detect it, but in overall they are correct.


 7:48 pm on Feb 8, 2009 (gmt 0)

Would be one heck of a class action lawsuit if there's any chance that allegation were true. Where did Lightguy go?

Talked to our shipping person. UPS DID make lots of changes, often from commercial to residential, but sometimes the opposite. Their newest software handles this better. No fraud is involved in the opinion of the person who handles our shipping.


 8:44 pm on Feb 8, 2009 (gmt 0)

In rural areas, a commercial delivery point can be labeled as residential, and vice versa, in metro areas a residential loft can be labeled as commercial.

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