Hi. I ship to canada usually using UPS and I ma fine with that as long as my customers are aware and pay all fees, taxes etc. Now recently I shipped something to Canada, but forgot to put some items in the box. I will have to ship just those few small items, since my customer realized they were missing. I don't want him to pay again customs. How can I ship it without him or me paying customs and other fees. Can I ship it as a gift? Did anyone have this kind of situation? Value of those items is under 10 USD. Thanks in advance.
You can't expect the client to pay fees for something you made a mistake on. I would just absorb the fees and ship for free. If the missed items are small perhaps you could mail them up here to Canada since that is cheaper than UPS?
I live in Canada. UPS sucks the big one up here, don't use it. Use USPS instead. Trust me! I've deliberately not ordered from some places in the US because they only ship UPS. Google "UPS sucks" for more info.