| 8:41 am on Aug 10, 2008 (gmt 0)|
In printed mail order catalogues it is common to see a "special shipping charges" note on the item description of large items.
I have never had a need to deal with this myself but I would feel there was something unreliable about a business that hid that information until later in th checkout process.
| 6:59 pm on Aug 10, 2008 (gmt 0)|
We have to ship a lot of long stuff, which they sometimes add the excess size fees onto. I've sometimes made a note by the products that this will happen on. It's not a bad idea, because a matter of just a few inches can change the shipping cost significantly. Many customers are either living in the 80's when it comes to shipping fees or they are simply paranoid about a higher fee being a scam. It can't hurt to explain what the deal is. I personally wouldn't try and justify every single thing though, because after it while it just makes you sound like your making excuses for everything.
| 4:03 am on Aug 12, 2008 (gmt 0)|
If something requires extra "handling" then I like to see it as a separate line item charge in the shopping cart. I don't like to add it to the sale price since that makes me less competitive when I submit to shopping comparison engines.
| 1:38 pm on Aug 12, 2008 (gmt 0)|
I would say my level of explanation depends on the product and my description. Items which are necessarily large i.e. washing machines, should require no explanation. Some widgets are available in a variety of sizes; if properly differentiated in the product description, I don't think customers need to be told that a larger/heavier item may cost more to ship as a direct line item.
Personally, I think 98% of people have some point of reference for shipping costs -- nearly everyone has sent some sort of birthday or holiday gift box. The biggest bit of input people might lack is the origination of the shipment; they'll expect higher shipping costs if they know they live 3,000 miles away!
| 5:59 am on Aug 25, 2008 (gmt 0)|
a lot of time it depends what your competition is doing. I ship items with the $45 UPS oversize charge, but the standard in my niche is free shipping..... so that is what we do. In testing it converted higher.
| 11:58 pm on Aug 25, 2008 (gmt 0)|
..."In testing it converted higher"
What converted higher? Explaining it or not explaining it?
| 6:07 am on Aug 26, 2008 (gmt 0)|
free with high price vs actual shipping with lower price