I just don't see how 2checkout stays in business. Do they do *anything* right?
1. Their entire front-end site is in a structure of a blog with tags. It's impossible to find useful information fast unless you know exactly what you are looking for. If you look at the source you will see that they are using WordPress. I hope for security's sake that server has nothing to do with the rest of the system. For someone who supposedly does 100s of millions of dollars of sales each year this is very odd behavior.
2. The support system has no listed help/faq/docs sections; you have to use the blog. [last time I checked]
3. It's a pain to use two account management systems. And unless I'm mistaken, until very recently, it was difficult to find the link to the v2 system unless you tried to use a feature under v1 that required v2, and had to sign in all over again.
4. The order process page is usually littered with all kinds of crap designed specifically to increase abandonment rates. The express page is a little better [only recently implemented]; I would have never signed up otherwise.
5. According to the terms-of-service, you can't mention them as a payment processor, they are an 'instant reseller of your goods and services', and they also reserve the right to buy from you and resell the goods/services at whatever price they feel. Your basically giving them non-exclusive reseller rights to your product/service.
6. The part where they basically say 'don't worry about taxes, you don't need to pay them' has me a bit uncomfortable but I sort of understand since they are an 'instant reseller' vs. a 'payment processor.' The IRS might not.
7. The fees are the highest I've seen. Maybe it's the tax thing.
The only attribute I like about 2checkout is how the billboard on their front page changes from day to night depending on your local time.
[edited by: TowerOfPower at 2:18 am (utc) on July 29, 2008]