| 10:24 pm on May 3, 2008 (gmt 0)|
Personally, I'd rather the visitor not fully realize the site is adapting to them. I like to deliver content (read: product selections) based on previous purchases, geography & season, age, etc...
| 10:30 pm on May 3, 2008 (gmt 0)|
Do you mean when a person is logged into their account or just when they're using the site at large?
Unless I'm either logged in, or my name is appearing in response to a sequence where I have explicitly and very recently submitted my info, that sort of thing makes me feel spied on.
Personalization need to be done with a light hand or else it can give people the creeps.
| 11:40 pm on May 3, 2008 (gmt 0)|
|really enjoy working with dynamic sites. Just having the ability to "personalize" the visitor experience makes all of this that much more fun! |
Fun for you perhaps, but I'm gone whenever a site gets personal. If a site wants to be personal let it post a telephone number where I can call and speak with a real person.
Why would shoppers feel warmer toward sites that are warehousing information about them? Creeped is as good a word as any.
| 1:22 am on May 4, 2008 (gmt 0)|
|Do you mean when a person is logged into their account. |
Oh, strictly after login. There's nothin' creepy about this. ;)
| 10:03 pm on May 5, 2008 (gmt 0)|
The Amazon experience delivers personal info that I actually use. I've been checking out one genre of books one day, something completely different the next, and the next day it comes up with genuinely time-saving, resourceful suggestions.
Disclaimer: I have a perhaps somewhat elevated trust level with them since I rely on them for web services, but if the info is truly useful why would someone feel creeped out? Any kind of basic ecommerce transaction is a warehousing of information of the most sensitive type, if a system can extract shopping tips from the pages i've been to then more power to them.
| 10:21 pm on May 5, 2008 (gmt 0)|
Speaking of %Firstname%, for some reason when I login to Amazon, it says "Welcome, (not ? then click here)" i.e. missing my name. Apparently I am the man with no name.
Funny that these types of bugs bubble up on the largest of sites. Still, I shop away..