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Ecommerce Forum

    
Cart Recommendations *
*without the PayPal frustration
mcjohnson




msg:3574735
 11:14 am on Feb 14, 2008 (gmt 0)

I am looking for a solid cart to replace my current cart that does the following: (I am sure this will sound familiar)

add item to cart
checkout
go to PayPal to pay
close browser before being redirected back to cart
Paypal emails confirmation but..
cart shows no evidence of a purchase.

I need something that captures all of the details of the purchase regardless of whether the user closes their browser before being redirected.

Has anyone found a solution that has overcome this? Squirrelcart and Comdev's ecommerce both fail the test.

Thanks,

Pat

 

Morgenhund




msg:3574948
 4:16 pm on Feb 14, 2008 (gmt 0)

Hmmm... it seems not like a feature, but like a bug.

PayPal (as far as I know) sends payment notifications to cart in an independent process, once transaction is through -- browser closed or not, like an e-mail notification that is sent to you.

Probably, these carts do not capture this notification, but silly wait for user to go back and make transaction done.

osCommerce is an ugly beast, but one of its add-on modules does exaclty what you need.

Wlauzon




msg:3575097
 6:09 pm on Feb 14, 2008 (gmt 0)

Sounds to me like your PP API is not working right, or maybe it does not even have one.

particleman




msg:3575276
 11:05 pm on Feb 14, 2008 (gmt 0)

You need a cart that fully supports paypal IPN (internet payment notification). Without this support you will run into the issue you are having. IPN post back to a predetermined page on your site information about the order. As soon as you get money paypal basically tells your website the status of the payment which resolves the issue of someone not returning to your site. I know OScommerce supports this.

Depending on your level of programming ability it is not that difficult to integrate.

robbo




msg:3577144
 11:27 am on Feb 17, 2008 (gmt 0)

Another vote for Oscommerce - it does all you want.
You can also customize the return button that the customer sees at Paypal after paying to tell them they must click the button to return to your store.
If after all this they still don't click the return you have the order logged anyway.
Later down the line if you want to add another payment gateway there is usually a module to do so - you are not restricted like some carts.
These other gateways don't have the IPN that records the order if the customer doesn't return,but you can add an Orders in Holding contribution that logs these orders so you'll always know what the customer bought even if they don't return with a non-Paypal purchase.

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