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Authorize.net down? All orders through authorize.net are being declined with no decline reason lynxer msg:3511591 10:14 pm on Nov 22, 2007 (gmt 0) Anyone else experiencing this?
We have a busy e-com site that uses authorize.net as a gateway that has been declining orders all day with no decline reasons.
We cut off AVS to see if that was an issue and orders still won't go through.
They're closed, not responding to emails, and I was wondering if any one else was experiencing this.
tylerh msg:3511633 11:19 pm on Nov 22, 2007 (gmt 0)
We use authorize.net as well and haven't noticed declined transactions today. Perhaps you have reached the monthly limit from your merchant provider? In the past we have had this hapen and all visa/mc transactions are declined until they raise the limit. lynxer msg:3511647 11:44 pm on Nov 22, 2007 (gmt 0)
I hadn't even though of that. It *has* been an amazing month in terms of sales volume.
What a horrible time for this to happen.
I'll check with them as soon as they open tomorrow. Corey Bryant msg:3517382 6:10 pm on Nov 30, 2007 (gmt 0)
Usually the gateway won't shut you down for that. The merchant account provider should suspend your account but most understand this time of the year
You should be in constant communication with your provider as well to help ensure all funds are deposited into your account.