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Ecommerce Forum

Paper Receipt on request requirements
On request, user must be given printed hard copy?

 2:03 pm on Oct 29, 2007 (gmt 0)

If a purchasing party demands a paper bill, are there any US Federal, UCC or similar code to provide such?

In what grounds can such paper bill/receipt can be denied?

I vaguely recall that if a purchasing party agrees to electronic receipt, they can switch back to paper bills, and no contract may remove this right.

Any background experience, cases, or laws?

[edited by: Tapolyai at 2:03 pm (utc) on Oct. 29, 2007]



 2:07 pm on Oct 29, 2007 (gmt 0)

I don't know the laws governing this business process. A bill of sale (receipt) is always required in some form.

Are you sure you are not asking the wrong question? Why wouldn't you want to provide it and keep a customer satisfied?


 2:11 pm on Oct 29, 2007 (gmt 0)

It is actually reverse.

I got a new Internet pipe in, but the vendor refuses to provide me a paper bill, unless I bundle an other service with it -at an extra cost.

This is problematic, as the IRS will not accept electronic expense records in an audit, as far as I know.

One can say, sure why not just print it off - but I have had the 'fortunate' experience of such receipts rejected by a local taxing authority. (It wasn't much so I didn't fight it.)


 2:18 pm on Oct 29, 2007 (gmt 0)

In the UK a paper invoice *has* to be provided on request AFAIK, eg for VAT (sales tax), even in retail shops for small amounts.

A business must always be prepared to provide a proper receipt for services and work, though it might possibly be reasonable for them to charge you a small amount if they can show that issuing a paper receipt is non-standard and excluded by reasonable contract terms.

You can ask them if they really do all their business unreceipted what happens when the tax auditors come round? Cue sound of Italian accents and gunfire? B^>




 3:18 pm on Oct 29, 2007 (gmt 0)

> This is problematic, as the IRS will
> not accept electronic expense records in an audit, as far as I know.

all you need is the credit card billing statement with the charge listed. Or you have the check. CC statement is an acceptable proof of purchase for the irs.

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