| 4:23 pm on Oct 11, 2007 (gmt 0)|
I'd let them know with my wallet. Cancel your order, and explain your frustration.
| 4:46 pm on Oct 11, 2007 (gmt 0)|
obviously trying to protect their BM stores.
| 5:26 pm on Oct 11, 2007 (gmt 0)|
Absurd. Agree with jwolthuis - vote with your wallet.
Or ... send them payment for 1/10 of the total order value. Explain that you never spend more than xx in a 24 hours period so you send the rest over the next nine days.
[quote]Please be advised if you go to our website and choose Store Locator, insert your zip code, you will then see the closest stores within a 30 mile radius.[quote]
What if you live 31 miles from the nearest store and want to buy 21 items?
I've never understood why 'nearest' cannot just mean nearest. Imposing arbitrary distance limits is just asking for trouble.
(am I right in guessing that their mention of the Store Locator didn't actually contain a link to the Store Locator?)
| 5:47 pm on Oct 12, 2007 (gmt 0)|
Even granting them the questionable assumption of having a good reason for setting up the limitation, it should be posted everywhere on the site - not just in the checkout process!
My devious mind asks: Did you get that notice after you entered your address? If so, I wonder if they have it set to open when a customer address carries a zip code that's fairly close to one of their stores?
| 6:51 am on Oct 13, 2007 (gmt 0)|
Its the 30 miles part that surprises me. Not exactly a 'local' B&M
| 7:24 am on Oct 13, 2007 (gmt 0)|
I'd guess this is an attempt to limit exposure to fraud. Probably not the best one going; but it will stop someone ordering 3000 widgets on a stolen card - they can only steal 20 and before they steal again there's been a 24 hour period for that stolen card to be reported.