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Ecommerce Forum

Order Limitations

 4:14 pm on Oct 11, 2007 (gmt 0)

Please be advised you are only able to order up to 20 products per order and you would only be able to place one order in a 24 hour period.

Can you believe these people? I wanted to order 32 products and spent the time going through and adding all of the products to my cart only to be presented with a message stating that I could order only 20 products.

After going back through and figuring out what to trim out to meet the maximum of 20, I sent off a contact request to customer service. Within 12 hours they responded with the above. And then they had the nerve to tell me this...

Please be advised if you go to our website and choose Store Locator, insert your zip code, you will then see the closest stores within a 30 mile radius.

I've been to the local stores. They do not carry the broad selection of products that are online. They only carry the popular items and not the new releases. And I'll be damned if I'm going to drive 30 miles to fulfill my order. You do know there are other products out there, correct? ;)

How could anyone, in their right mind, impose a limitation on how much one could order online? And, on top of that, make it so you can't place a second order until 24 hours later? I don't understand that concept at all, do you?



 4:23 pm on Oct 11, 2007 (gmt 0)

I'd let them know with my wallet. Cancel your order, and explain your frustration.


 4:46 pm on Oct 11, 2007 (gmt 0)

obviously trying to protect their BM stores.


 5:26 pm on Oct 11, 2007 (gmt 0)

Absurd. Agree with jwolthuis - vote with your wallet.

Or ... send them payment for 1/10 of the total order value. Explain that you never spend more than xx in a 24 hours period so you send the rest over the next nine days.

[quote]Please be advised if you go to our website and choose Store Locator, insert your zip code, you will then see the closest stores within a 30 mile radius.[quote]

What if you live 31 miles from the nearest store and want to buy 21 items?

I've never understood why 'nearest' cannot just mean nearest. Imposing arbitrary distance limits is just asking for trouble.

(am I right in guessing that their mention of the Store Locator didn't actually contain a link to the Store Locator?)


 5:47 pm on Oct 12, 2007 (gmt 0)

Even granting them the questionable assumption of having a good reason for setting up the limitation, it should be posted everywhere on the site - not just in the checkout process!

My devious mind asks: Did you get that notice after you entered your address? If so, I wonder if they have it set to open when a customer address carries a zip code that's fairly close to one of their stores?


 6:51 am on Oct 13, 2007 (gmt 0)

Its the 30 miles part that surprises me. Not exactly a 'local' B&M


 7:24 am on Oct 13, 2007 (gmt 0)

I'd guess this is an attempt to limit exposure to fraud. Probably not the best one going; but it will stop someone ordering 3000 widgets on a stolen card - they can only steal 20 and before they steal again there's been a 24 hour period for that stolen card to be reported.

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