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Best Payment Processor for Recurring Payments?
Best Payment Processor for Recurring Payments
kungfufrog




msg:3405749
 11:34 pm on Jul 26, 2007 (gmt 0)

Hello everyone

I run an online shopping cart system call BlinkCart and was wondering what is the best way to process recurring payments. I have currently setup Paypal to handle my fees but Paypal seems very limited when it comes to functionalities such as cancelling and modifying payments.

Can anyone recommend a good online payment processer for recurring payments that isn't too costly and allows programmatically cancelling and modifying payments

Any advice would be much appreciated. Thank You.

 

rsgalloway




msg:3413054
 7:06 pm on Aug 3, 2007 (gmt 0)

"AFAIK, with the other use of futurepay, worldpay stores the card details and allows you to charge whatever amount necessary whenever necessary - worldpay doesn't charge the card automatically"

That sounds great, actually, but there are a few things I don't like:

1. the fact that customers can control the payments independently of my site, this is just confusing for the customer and a potential administrative nightmare for me,

2. transaction notifications are sent to the customer every time a payment is processed - each time a potential reminder to cancel a subscription,

3. the customer must initially leave my site and go to worldpay to setup the subscription payment (the easiest way to fix this would be to have branded page that I could load into an iframe at least giving the customer the impression they never left my site)

<update>Looks like futurepay allows header and footer code to style the payment page after the merchant's website</update>

Fix those things and you've got a deal. Is this available to US merchants?

rsgalloway




msg:3413119
 8:19 pm on Aug 3, 2007 (gmt 0)

I just got off the phone with PayPal and they are offering a new product, not listed on their website, called "Website Payments Pro Payflow Edition" which basically does everything I described in my previous posts. The rep told me it's $49/mo and the usual 2.2% to 2.9% per transaction fee.

Has anyone been using this product? (US only I assume)

RailMan




msg:3414064
 8:11 am on Aug 5, 2007 (gmt 0)

That sounds great, actually, but there are a few things I don't like:

1. the fact that customers can control the payments independently of my site, this is just confusing for the customer and a potential administrative nightmare for me,

?
that doesn't make sense - shoppers always control all payments because it's the shopper that makes the purchase - it's their choice whether to purchase, not your choice to charge a card regardless

2. transaction notifications are sent to the customer every time a payment is processed - each time a potential reminder to cancel a subscription,

you have a duty to inform the customer that their card has been charged - not notifying them is just plain wrong
notification also works to remind shoppers what they've paid for and who they paid, which helps prevent chargebacks
notification is a positive thing for everyone

3. the customer must initially leave my site and go to worldpay to setup the subscription payment (the easiest way to fix this would be to have branded page that I could load into an iframe at least giving the customer the impression they never left my site)

<update>Looks like futurepay allows header and footer code to style the payment page after the merchant's website</update>

yes worldpay's payment page is fully customisable and the only people who actually care about the URL change are the webmasters - the overwhelming majority of shoppers simply don't notice URL changes because they simply don't know what a URL is

Fix those things and you've got a deal. Is this available to US merchants?

nothing needs fixing

IanKelley




msg:3414332
 8:54 pm on Aug 5, 2007 (gmt 0)

Since you're cheerleading for WorldPay :-) I want to add that WorldPay charges a large setup fee (when compared to the $0 fee PayPal charges), a monthly fee on top of that, and has higher transaction fees than many other payment processors.

Despite some of the aforementioned drawbacks it looks to me like virtually any processor you choose is going to more cost efficient than WorldPay.

cbarling




msg:3414705
 10:51 am on Aug 6, 2007 (gmt 0)

Being in the middle of a project to do recurring payments, I've opted for the following principles:

- don't store any credit card details. If you do, you will need to be PCI compliant. You may get away with not being compliant for a while, but you won't long term. Proper compliance costs a fortune and is very hard to maintain properly. So, as I said, don't store card details.

- control billing from your application. That's so that you never get your service and it's payment out of line. It's problems around this that caused us not to choose Futurepay from Worldpay. It also means that you can provide much superior service to customers - they can log onto your application (one place) to cancel, upgrade etc

- to adopt this approach you need a continuous authority (CA) merchant account and you need to be able to forward the customer to the PSP site where they enter their CC details, then receive a token back from the PSP which you can use to initiate billing in the future. Having a CA account means that billing carries on beyond the current expiry date, a big plus for admin complexity and cancellations

Chris

RailMan




msg:3414899
 3:09 pm on Aug 6, 2007 (gmt 0)

virtually any processor you choose is going to more cost efficient than WorldPay.

depends on your viewpoint
cost efficient is not the same as "cheaper"
and cheapest isn't always best
and if you do your sums you might find that an apparently "cheap" processor may not be as cheap as you thought
75 is not a huge setup fee
15 per month is not a huge monthly fee

it's up to you to choose the payment processor or system that best suits your needs and those of your customers
if you make it difficult for customers to pay online, you lose sales
sometimes paypal will be best, sometimes worldpay will, sometimes something else will

likewise the setting up - some systems are easy to set up, some are not - time is money - is it wise to spend countless hours / weeks / months reinventing the wheel or better to spend a few quid on buying an existing (ready to run) system?

EDIT - just checked fees for worldpay and paypal in the uk
worldpay 75 setup, 15pm, 3.53% + 15p per transaction
paypal website payments pro 0 setup, 20pm, 3.4%+20p per transaction (apparently costs extra to accept payments from outside the UK but can't check the fees cos can't open the page with the fees)

[edited by: RailMan at 3:34 pm (utc) on Aug. 6, 2007]

IanKelley




msg:3415130
 7:27 pm on Aug 6, 2007 (gmt 0)

The WorldPay UK site (was looking at the US site previously) tells me that the fees are set-up: 200, monthly: 30 each month and 3.75% - 4.5% per transaction.

mnortham




msg:3415613
 7:58 am on Aug 7, 2007 (gmt 0)

Hi -

A quick question for Chris (CBarling) - you mentined "PSP" - could you explain this? We have several membership sites and are looking to develop our own recurring billing system but not store cc numbers on our server. We need to be able to have the system remotely add/delete records from htpasswd files on different sites we have to manage access based on successful rebilling, etc. Is there a way to have only the cc numbers stored somewhere offsite, then have the our system "trigger" a rebill charge when it's due, read the result, and take appropriate action?

Thanks,

Mark

RailMan




msg:3415720
 12:21 pm on Aug 7, 2007 (gmt 0)

ian - check the co uk site

rsgalloway




msg:3418136
 5:54 pm on Aug 9, 2007 (gmt 0)

mnortham, are you in the US? Look into the PayPal WPP Payflow Edition. I'm in a similar situation and from what I was told by the PayPal rep, the payflow edition will work great for that.

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