Heres the situation summary (Ive tried to make it compact but theres a lot to explain Im afraid!):
I have a UK site that I have been building for the past 18 months. It's pretty unique but as a very rough outline of operation it sells online adverts to a wide range of organisations(or thats the plan)
Basically, I decided to go for Worldpay as the sites payment gateway, that was 4 months ago when I initiated the signup process!
Firstly, they couldnt set up an account in my name as the site has a different name (even though nothing said this in the signup process). So I set up a limited company in the sites name and resubmitted the form.
- Next problem, they couldn't use the bank details as they were not in the same name as the limited Company: result, I set up a business account in the name of the limited company
Throughout I was staggered by their ineptness! Simple things like I changed my main contact email in their members "control panel" (whic is incidentally very weak) and several of their departments didn't know this as their system is useless and kept they sending correspondance to an old (unused) address!Meaning I didnt receive some critical emails
Anyway, I digress.
- After doing the above - which I thought was not un-reasonable as it aids in worldpay account security and means fraudsters dont get through the checks...
But it was the inefficiency of how they gave (or didnt give) me this information that bothers me (like....BEFORE you make the application?!)
By this time I have sent some heated emails to some Customer Relations manager types at worldpay to get this resolved, and they are now moving things on at a much better speed!
The final straw came today though....they phoned to tell me, that in some of their final checks, they had a problem with doing a credit check on my limited company as it is listed as not trading on their credit search sytem?!
Well, the company name HAS been dormant for 12 months but as the company has now been formally trading for 6 weeks, it is not dormant at all!
Unfortunately Companies House have told me that until we file our next set of company accounts in 8 months, their system will still list the company as not trading! (this is the main boss organisation of Limited companies for US folk)
Nothing they can do which is *&*&$£^&$£
So my question is..
where the heck do I go now?
We are starting to look stupid having to request payment by cheque only from customers! Not to mention losing business
plus the fact I am paying worldpay a monthly charge for.... nothing!
I have recently found out the Royal Bank of Scotland bought Worldpay not so long ago.
IF I had known this before I would have NEVER ever used them but thats another story!
Do I do file a special set of full small business accounts,new annual return and all sorts of other costly/time consuming stuff, and file 6 weeks of accounts to get the company on the "active list"? (they said I can do this at companies house)
This still may mean our credit score is too low though! (as we dont have one as we are a new business!)It will also take at least 4-6 weeks
or do I find another (faster setup) payment gateway and 'maybe' go back to worldpay in a few months? (if so, which payment gateway shall I go for?) I was thinking of paypal even though I try and avoid them if I can for personal money receipts/payments!
This is really starting to stress me out now. Its absolutely ridiculous.
Also, our site doesnt have much (if any) risk of "chargebacks" as worldpay calls them. Because once an advert has been bought, it is consumed, and cannot be faulty.
PLEASE HELP ME OUT HERE! ITS DRIVING ME CRAZY!
THANKS AND SORRY FOR THE ESSAY!