I was wondering if anyone has any ideas or software suggestions that would allow my customers to generate their own shipping labels.
Our customers send in broken components that we fix for them. I would like to build on our service by offering free shipping to our customers. In short, I would like for them to be able to fill out a form field, which would then generate a FedEx or UPS shipping label, addressed to our company with the shipping charges billed to our account.
The perfect solution for us would be if there is a customer support/helpdesk ticket system that the customer could just input all of their information in, and when that process was completed it would generate their account number, and the shipping label. We currently use OSticket, but I don't see how we could do it with that. If we could find something then all they would have to do is attach the label and mark the box with their account number, kind of like an RMA, and all of their information would already be in our system when we received their package.
Any ideas on software or scripts that can currently support something like this?
well - on my end --- see we do soo many orders now i set up UPS shipping API and endicia LaberServer API and use in my backend application (in perl) to generate labels for our customers seamlessly. when something is sent back i use the same system to have an email sent to the customer with the return label so they can send it back..... etc...
pretty easy logically, just have to spend the time to set it up and work with UPS and fedex. they do have minimums and rules though anyway stickymail me if you like. im glad someone else is doing similiar to what i have done.
We did this too. We use both the fedex and ups api to generate labels directly form our order manager. It was a b**** of a project, but the results are great. You can also do a lot of additional things that improve the customer service experience - issue RMA's, exception notification, etc.