Most customers who call us to question "unauthorized sales" quickly learn and admit that they or someone else in their household did indeed buy and receive the product charged. The great majority of people are very honest.
As for your specific situation, we've had that happen, even several months later as I recall.
|I decided not to bother with chargebacks anymore |
Cool! What's your site? I want to order a whole bunch of stuff, then dispute the charges, and never have to worry about being caught. :)
|The great majority of people are very honest. |
Hearteningly, although many are initially suspicious when money is paid up front on the faceless web, it's true.
|Most customers who call us to question "unauthorized sales" quickly learn and admit that they or someone else in their household did indeed buy and receive the product charged. |
Yep. I've had that plenty of times. But I've never seen anyone take an initiative in a situation I described.
Back when I used to confront people about chargebacks, majority of them would play dumb either on purpose or because they've realized their mistake and feel guilty and use that as a defense mechanism while agreeing with the charge.
But yes, the majority of people are honest. I'm not disputing that.
I have had a chargeback reversed for a transaction that appeared obviously fradulent. It was paid with a U.S. credit card for shipment to a different person in Eastern Europe. The chargeback was mysteriously reversed one year later.
Probably the only use ever of that word on WebmasterWorld LOL
You should always reply to chargebacks. Providers also look at this. If they think you are not caring about your business, why should they give you a merchant account? After all, if you are not able to pay the chargeback - the provider will have to.
Also, if customers are not recognizing your name - then you have a big problem. The name that is on the CC statement should be at least in the footer, on all check out pages, and on the receipt that is emailed to the consumer and the other email thanking them for the order that has just been shipped
LOL. I'm a middle-aged English gentleman.
"I decided not to bother with chargebacks anymore so I no longer even bother responding to such paperwork"
What was that saying again...in order for evil to perpetuate the only thing necessary is for the good people to do nothing. (think it was Gandi, but cant remember).
I've done a dispute and then remembered what it was, and contacted my bank and cancelled the inquiry...it was a long time ago (c 1994)...now I know the process, I simply call the merchant.