| 12:25 pm on Mar 20, 2007 (gmt 0)|
Do you have some statistics that indicate your customers abandon at the card payment? I have decided not to touch my payment page because very few leave at that part of the checkout.
| 9:11 pm on Mar 20, 2007 (gmt 0)|
Yes I do, I can see about 50% of all click throughs to this segment donít pass through this part of the site.
Furthermore about 50% of signups donít even go near my credit card checkout.
| 9:30 pm on Mar 20, 2007 (gmt 0)|
I agree that you should see where people are abandoning your cart (Google Analytics will do the job). I don't think that people would ditch on the remote payment page, though...
An 800 number does wonders.. Most will still order online but want to reassure themselves that someone is on the other end.
Some products will attract skeptical customers. for example, I would think that tech customers would probably be more willing to trust online merchants than say buyers of knitting supplies.
| 12:35 am on Mar 21, 2007 (gmt 0)|
Try making a purchase on your site using a computer that has the default windows security settings (not your computer). See if it gives any warnings. I had this problem once. My computer sailed through, but one with all the windows security enabled did not like the site.
| 10:17 am on Mar 21, 2007 (gmt 0)|
Yeah I once had this issue, my site was dead for a month till I realized this, I have added my number strategically thru my site.
Thanks for the help.
Perhaps I should read a book on how to build rapport with my customers .
| 10:27 am on Mar 22, 2007 (gmt 0)|
What country are you in? If you are in the United States, a merchant account with an electronic payment gateway will help keep your customers on your site.
There are some 3PP that will also help you as well keep customers on your site depending on the country you are. If the 3PP is not well known by your customers or not well liked, they might not want to use them. Some 3PP will require them to be members as well