| 11:47 pm on Jan 24, 2007 (gmt 0)|
I think you were smart to decline the order- too many red flags for my taste.
Dumbest attempts we've seen:
Makes reservation under African sounding name, specifies nationality as Nigerian, attempting to complete the reservation from an Eastern European IP address, using a credit card with someone else's name (not African sounding) that has a U.S. billing address. This happens once or twice a month.
We used to ask them to fax a signed authorization form and copy of their passport, but we never hear back from them. So we don't even bother any more- we just automatically decline the reservation. If they are legit, they'll make a reservation for a different hotel. Note- in 4+ years of online reservations, we have NEVER had a completed reservation from a Nigerian.
| 11:50 pm on Jan 24, 2007 (gmt 0)|
That sounds like it would go in my fraud file.
On you question about the not caring about the exact replacement item, I have had that happen to me, but it was on a wholesale order from an existing customer that trusted me to pick them something that would match the normal items that they carry.
I have also said that to my stone suppliers before. I'll put in my order and then tell them to send me $x amount of other things that they feel I should look at using. It is a good way to get some variety and not fall into preconceived ideas of what I should use. The key in both cases is an existing relationship with trust on both sides. This is certainly not the situation you describe.
| 10:06 am on Jan 25, 2007 (gmt 0)|
That pretty much screams "fraudulent order" and certainly would have been cancelled by us, and probably by any shop with even a basic fraud checking system in place, so you did well to trust your instincts. Sometimes you just get a gut feeling about an order, and then it's worthwhile double-checking everything just to make sure. Don't ever be afraid of turning down an order if you're uncomfortable with it - you are not obliged to accept it and you may well find you were right.
Hope your next sales are a little more genuine!
| 10:36 am on Jan 25, 2007 (gmt 0)|
I had the guy who gave me three card numbers that all had the same CVV number. A chance of 1 in 100 million, if my maths is correct!
| 2:59 pm on Jan 25, 2007 (gmt 0)|
>>> i have never seen any customer in any field not care about what product he gets for his/her money
That screams nigerian fraud attempt.
They were trying to determine if the credit card was still good.
If you do a site search for fraud, we put together a list of red flags that would be very helpful for you. It would be a real good idea if you did a bunch of reading because you can bet your next fraud attempt is not going to be as easy to spot.
| 4:09 pm on Jan 25, 2007 (gmt 0)|
|you can bet your next fraud attempt is not going to be as easy to spot |
99% are easy to spot. That's why fraud is dropping according to every report I've seen. Looks like fraud via Internet Relay is a thing of the past, too.
Rule: Never mention on your site that you're new to ecommerce.
Funniest one we ever got (at least in the top 100) was from a guy who listed his email as email@example.com. Muguman is Nigerian slang for a scammer.
The economy of Lagos Internet cafes has surely plummeted in the past three years. Their "419 letters" are buried in a sea of spam, and online retailers have effective ways to detect bad orders.
| 3:27 am on Jan 26, 2007 (gmt 0)|
Not exactly big money though is it. $35.
The orders the first three items thing and different address/name.
Happens a lot to me for things that are bought as gifts.
Same again with delivery sometimes being more than the cost of the item. last minute gifts.
And yes every time I thought I'm going to be ripped off.
As always, its your call on trust/paranoia.
| 3:39 am on Jan 26, 2007 (gmt 0)|
His courteous reply isn't typical of a scammer, the foreign ones anyway.
My experience is that online crooks never waste time replying to a rejection. For example, when I've told obvious telephone scammers that we'd need payment by wire transfer, the phone usually goes dead instantly.
Given the small size of the order, it may well have been a legitimate gift. Separate ship and bill isn't a major red flag for us.
| 5:43 am on Jan 26, 2007 (gmt 0)|
Yeah, honestly it was my first ever transaction so im not sure as to wether this was a real transaction or a fraud. The thing that made me doubtful/wonder was his courtesy. Again, it could be a way of just getting himself out of the whole situation. I just didnt feel like being out ~$75 dollars on the first go at it, need more experience ;)
| 6:47 am on Jan 26, 2007 (gmt 0)|
|I just didn't feel like being out ~$75 dollars on the first go at it, need more experience ;) |
That's smart. Most newbies are so desperate for early sales that they fall for anything. Remember that chargebacks can take several months. Better to be conservative at the start.
Even really suspicious looking orders usually turn out just fine. We've had valid orders from hotel addresses (talk about risk; the customer will be gone in a week!). Still we don't export from the USA and large orders are thoroughly checked.
Good luck with your new venture
| 6:37 pm on Jan 26, 2007 (gmt 0)|
He could have just been casing you out - try a small order, and if you ship it, come back with a big one. Always trust your gut! Even if you miss a few opportunities, it'll keep you out of trouble.
| 5:56 pm on Jan 28, 2007 (gmt 0)|
This isn't really fraud, but it's definitely dumb:
Our site that sells graphics puts a big watermark with the site name on the large-scale product preview pics.
Some champ decided to steal the web pic, take it to his local print shop and promote himself, with the huge watermark in the middle of the flyer.
Luckily one of our members in his city noticed these prints and reported it in.