| 7:26 pm on Jan 20, 2007 (gmt 0)|
I understand what you are going through, but I think that would just confuse some customers. There are other methods of making the e-mail address viable for a customer, and not able to be scraped by a bot. I've seen some sample scripts for this, but unfortunately I cannot remember where right now.
I've just accepted the e-mails will get targeted one way or the other. I've now started getting spam on my order confirmation e-mail address, and it's not listed anywhere. I just assume someone that ordered from me has opened a bad e-mail, or a spammer just ran a list of common e-com type names for the mailing address.
| 8:25 pm on Jan 20, 2007 (gmt 0)|
I'd avoid doing it myself, since it's not what people expect. If spam is really a problem I'd remove all email addresses and just have a contact form, with the email address it sends to held server-side.
| 8:36 pm on Jan 20, 2007 (gmt 0)|
Well, it's probably too late now, the spiders have already got you in their system.
There are "obfuscators" out there to make it difficult for automated systems to grab your email address, but nothing stops it from being manually copied.
You don't lose a thing by not displaying your email address on a site. As long as there are easy methods of contacting you and you respond, there is no sacrifice in customer trust. Of primary importance is a physical address and a phone number.
A contact form is the way to go for email communications but be aware that spammers abuse these too, make sure it's set up correctly to avoid those types of attacks.
| 10:52 pm on Jan 20, 2007 (gmt 0)|
I have seen some companies do this. They might even use a GIF. Have you thought maybe using a contact form to help cut down on the spam? That way, your email address will be hidden from the spammers.
| 2:33 am on Jan 21, 2007 (gmt 0)|
Thank you, everybody. You confirmed what I was thinking.
| 6:55 am on Jan 21, 2007 (gmt 0)|
Remember that some people absolutely refuse to use contact forms. I am one of them. I find it especially obnoxious when they make name, company name, telephone number and address *mandatory* elements.
The only way I would fill in a form is if it allowed me to specify a url to *my* form where they could respond.
For resources on accessiblity for the blind, you might try the cnib site at cnib.ca
Yes, forms are accessible to the blind. They usually use jaws to read the page, and type/mouse as well as the sighted.
| 9:45 am on Jan 21, 2007 (gmt 0)|
Use a .gif .jpeg for display your e-mail address.
| 8:29 pm on Jan 21, 2007 (gmt 0)|
A properly constructed form is the **best** portal for a contact. A generic email has one major fault - it allows the customer to submit a query and allows them to eliminate important data vital to answering their questions. If you sell widgets in various sizes and the question is "are green widgets in stock?" you would have to ask "what size?" The initial submittor may not ever reply. Using a form allows you to make sure they provide sufficient information to fully answer their questions.
While it's true this is as abused as it is used - the benefits far outweigh the drawbacks.
| 8:00 am on Jan 24, 2007 (gmt 0)|
| 2:30 pm on Jan 24, 2007 (gmt 0)|
| 2:55 pm on Jan 24, 2007 (gmt 0)|
|Using a form allows you to make sure they provide sufficient information to fully answer their questions. |
I have seen people exchange several emails over days to relate the same questions/answers that one detailed form submission(with proper fields) and one response could have handled.
| 3:02 pm on Jan 24, 2007 (gmt 0)|
I would use a contact form as your main contact if you can though, and just use this as an alternative for people who don't like them.
| 5:28 am on Jan 25, 2007 (gmt 0)|
I haven't posted an email email address on a website since 1999. Use a contact form.